{"title":"Exclusive for IIBA® ANZ members","description":"","products":[{"product_id":"agile-scrum-essentials-course-examination-1","title":"Agile Scrum Essentials Course \u0026 Examination","description":"\u003cp\u003eThis 2-day course provides the essential knowledge needed by IT professionals in Agile methodologies and Scrum practices. It focuses on the fundamental principles and concepts of both Agile and Scrum. This course will prepare you for the exam leading to the Agile Scrum Essentials certification.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis course is held in our virtual classroom with our expert instructor, meaning you can join the class and network with your peers from anywhere with an internet connection. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCourse inclusions:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOnline access to ITSM Hub's accredited course materials and additional resources\u003c\/li\u003e\n\u003cli\u003eSample exam - interactive exam and PDF version\u003c\/li\u003e\n\u003cli\u003eComprehensive study guide\u003c\/li\u003e\n\u003cli\u003eAgile Scrum Essentials online examination voucher, valid for 12-months \u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003eOrganisations that have implemented Agile and Scrum practices have seen significant reductions in cost, time-to-market, and risk as well as substantial gains in quality, customer satisfaction, and team collaboration. As a result, the demand for skilled IT professionals who understand how to adopt, apply, and scale Agile practices is on the rise.\u003c\/p\u003e\n\u003cp\u003eAgile offers a flexible, iterative project-management style that promotes continuous improvement and increased product quality. Scrum, which is a lightweight framework and the most popular Agile methodology, provides guidelines and other tools to help teams structure and manage their work. Together, these processes ensure the effective and efficient management of projects.\u003c\/p\u003e\n\u003cp\u003eOur Agile Scrum course provides you with:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eA streamlined and intuitive course structure that brings Agile Scrum thinking to life:\u003c\/span\u003e\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eYou will take part in practical, hands-on activities that walk you through each step of the Scrum process, so you gain crucial knowledge by directly applying concepts, not just listening to theory.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eActions and approaches to create more value for your organisation:\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eYou will learn how Agile Scrum techniques can help you deliver more value to your business to meet your strategic goals. This course places greater emphasis on the three characteristics of value that applying an Agile Scrum approach can contribute to – \u003cspan\u003eimproving quality\u003c\/span\u003e, \u003cspan\u003edecreasing costs\u003c\/span\u003e, and \u003cspan\u003eincreasing speed\u003c\/span\u003e.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstanding the five core Scrum values is crucial to the successful application of Scrum. You will learn how these can enable your teams to work successfully:\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eCommitment\u003c\/li\u003e\n\u003cli\u003eFocus\u003c\/li\u003e\n\u003cli\u003eOpenness\u003c\/li\u003e\n\u003cli\u003eRespect\u003c\/li\u003e\n\u003cli\u003eCourage\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eUpon the successful completion of this course, you will understand: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe definition and purpose of Agile\u003c\/li\u003e\n\u003cli\u003eThe three pillars of Scrum: inspection, adaptation, and transparency\u003c\/li\u003e\n\u003cli\u003eThe five Scrum values: commitment, focus, openness, respect, and courage\u003c\/li\u003e\n\u003cli\u003eThe accountabilities of effective Scrum Masters, product owners, and developers\u003c\/li\u003e\n\u003cli\u003eThe purposes of different events, artifacts, and rules in Scrum\u003c\/li\u003e\n\u003cli\u003eHow multilevel planning can help your team develop long-term goals and create more realistic strategies to achieve those goals\u003c\/li\u003e\n\u003cli\u003eHow to identify the attributes of the product backlog and understand how it can evolve as your product and environment changes\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eThe purpose and steps involved in Scrum events such as product backlog grooming, sprint planning, execution, daily Scrum, review, and retrospective\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eThe integratedITSM™ Designation Scheme\u003c\/h3\u003e\n\u003cdiv class=\"OutlineElement Ltr SCXW116301614 BCX0\"\u003e\n\u003cp class=\"Paragraph SCXW116301614 BCX0\"\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW116301614 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003eThis certification course is part of Professional Designations’ new designation scheme for \u003c\/span\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW116301614 BCX0\"\u003eintegratedITSM\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003e™ and is \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003erequired\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003e to achieve the following designations:\u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"EOP SCXW116301614 BCX0\" data-ccp-props='{\"335557856\":16777215}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"OutlineElement Ltr SCXW116301614 BCX0\"\u003e\n\u003cul\u003e\n\u003cli class=\"Paragraph SCXW116301614 BCX0\"\u003e\n\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW116301614 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW116301614 BCX0\"\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW116301614 BCX0\"\u003eintegratedITSM\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003e™ Champion\u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"EOP SCXW116301614 BCX0\" data-ccp-props='{\"335557856\":16777215}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"Paragraph SCXW116301614 BCX0\"\u003e\n\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW116301614 BCX0\"\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW116301614 BCX0\"\u003eintegratedITSM\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003e™ Professional\u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"EOP SCXW116301614 BCX0\" data-ccp-props='{\"335557856\":16777215}'\u003e \u003c\/span\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW116301614 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003e\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"ListContainerWrapper SCXW116301614 BCX0\"\u003e\n\u003cul class=\"BulletListStyle1 SCXW116301614 BCX0\" role=\"list\"\u003e\u003c\/ul\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW116301614 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW116301614 BCX0\"\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/IntegratedITSM-Designations.png?v=1717017675\" width=\"589\" height=\"392\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWho should attend\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eThis course is applicable to any IT professionals with a need to understand how to achieve and maintain a highly effective approach to project management.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eNo prerequisites are required.\u003c\/p\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003eThe exam is offered through Professional Designations (PDC) and to obtain certification, attendees must write and pass the exam as follows. The exam is included in the course fee and will be provided on the first day of the course.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDuration: 60 minutes\u003c\/li\u003e\n\u003cli\u003eQuestions: 40 multiple-choice questions, closed book\u003c\/li\u003e\n\u003cli\u003ePass mark: 65% (26 questions correct out of 40 questions)\u003c\/li\u003e\n\u003cli\u003eSupervised: Yes\u003c\/li\u003e\n\u003cli\u003eFormat: Online\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003e\u003cspan class=\"NormalTextRun SCXW21075866 BCX0\"\u003eMaterial for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW21075866 BCX0\"\u003eneeds and\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW21075866 BCX0\"\u003e can use the files under \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW21075866 BCX0\"\u003eITSM Hub’s\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW21075866 BCX0\"\u003e Terms of Use\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW21075866 BCX0\"\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCourse workbooks\/slideshow for students to download, or view on laptop or tablet devices\u003c\/li\u003e\n\u003cli\u003eAgile Scrum Essentials practice exam\u003c\/li\u003e\n\u003cli\u003eCourse reference and exam guidance materials\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAgile Scrum Essentials exam voucher from Professional Designations, valid for 12-months. Exam schedule available 24\/7, candidate completes online, a webcam is required.  \u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"TextRun SCXW68889000 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW68889000 BCX0\"\u003eAfter completion of this course, you may apply for self-directed learning PDUs through \u003c\/span\u003e\u003c\/span\u003e\u003ca rel=\"noreferrer noopener\" href=\"https:\/\/www.pmi.org\/\" class=\"Hyperlink SCXW68889000 BCX0\" target=\"_blank\"\u003e\u003cspan class=\"TextRun Underlined SCXW68889000 BCX0\" lang=\"EN-US\" data-contrast=\"none\"\u003e\u003cspan data-ccp-charstyle=\"Hyperlink\" class=\"NormalTextRun SCXW68889000 BCX0\"\u003ePMI\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cspan class=\"TextRun SCXW68889000 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW68889000 BCX0\"\u003e. A \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW68889000 BCX0\"\u003eletter\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW68889000 BCX0\"\u003e of attendance is available upon request.\u003c\/span\u003e\u003c\/span\u003e\u003cspan data-ccp-props='{\"335557856\":16777215,\"335559685\":1170}' class=\"EOP SCXW68889000 BCX0\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eSFIA Skills and Industry Accreditation\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003eThis course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMETL: Methods and tools\u003c\/li\u003e\n\u003cli\u003eDESN: System Design\u003c\/li\u003e\n\u003cli\u003eSWDN: Software Design\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.\u003c\/p\u003e","brand":"Agile Scrum","offers":[{"title":"Default Title","offer_id":42424201806008,"sku":"","price":1550.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ASE_Badge_PNG.png?v=1778522298"},{"product_id":"agile-scrum-master-course-examination-1","title":"Agile Scrum Master Course \u0026 Examination","description":"\u003cp\u003eOur Agile Scrum Master course will cover all aspects of the Scrum framework through a variety of real-world scenarios and focused practical information related specifically to the Scrum Master.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis 2-day course is held in our virtual classroom with our expert instructor, meaning you can join the class and network with your peers from anywhere with an internet connection. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003eThe role of Scrum Master is crucial to ensuring a proper Scrum process is maintained throughout a project. A Scrum Master certification demonstrates a deep understanding of Scrum best practices and provides a level of expertise that goes beyond a typical team leader or project manager.\u003c\/p\u003e\n\u003cp\u003eAs you go through our course, you will gain the must-have skills to become a certified Scrum Master through our unique combination of case studies, storytelling, and practical learning based on the real-life challenges that Scrum Masters face. The course is designed at an intermediate level, supplying the knowledge and core activities associated with the Agile Scrum Master role.\u003c\/p\u003e\n\u003cp\u003eWhy choose this course?  \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWith an emphasis on real-world application and practical knowledge, our Agile Scrum Master course provides the necessary skills to help you apply Agile thinking and Scrum methodologies to your projects.\u003c\/li\u003e\n\u003cli\u003eWe offer a streamlined and intuitive course structure that brings Agile Scrum thinking to life and is delivered through hands-on, interactive exercises.\u003c\/li\u003e\n\u003cli\u003eWe have 25 years’ experience in delivering knowledge as well as sharing best practices on subjects such as Change Management, Lean IT, and DevOps – all useful assets in the Scrum Master toolkit.\u003c\/li\u003e\n\u003cli\u003eThroughout this course, you will learn about how Scrum Masters have been successful in a variety of IT organisations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eUpon the successful completion of this course, you will understand:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe true extent of what it means to think and act in an Agile way\u003c\/li\u003e\n\u003cli\u003eThe mastery of the Scrum framework centered around the integration of roles, events, and Scrum artifacts, including and supporting the product backlog and sprint backlog\u003c\/li\u003e\n\u003cli\u003eThe many soft skills necessary for the Scrum Master, such as servant leadership, facilitation, coaching and mentoring, problem solving, and removing impediments\u003c\/li\u003e\n\u003cli\u003eThe key skills related to visual management for increasing transparency, inspection, and adaptation for success with your projects\u003c\/li\u003e\n\u003cli\u003eThe importance of team dynamics, organising, team building, and virtual teams\u003c\/li\u003e\n\u003cli\u003eThe most important skills for successful Scrum Masters that are applied through different Scrum events from initial planning to the final retrospective\u003c\/li\u003e\n\u003cli\u003eThe crucial strategies for scaling Scrum projects with multiple teams and complex products\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho should attend\u003c\/h3\u003e\n\u003cp\u003eThis course is applicable to anyone working in the fields of IT and project management, particularly those leading projects and development efforts, as well as sponsors looking to understand and introduce an Agile culture.\u003c\/p\u003e\n\u003cp\u003eJob titles include:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProject Managers\u003c\/li\u003e\n\u003cli\u003eBusiness Analysts\u003c\/li\u003e\n\u003cli\u003eProduct Managers\u003c\/li\u003e\n\u003cli\u003eProduct Owners\u003c\/li\u003e\n\u003cli\u003eUX or UI Designers\u003c\/li\u003e\n\u003cli\u003eSoftware Developers\u003c\/li\u003e\n\u003cli\u003eSoftware Engineers\u003c\/li\u003e\n\u003cli\u003eQuality Assurance Professionals\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eThere are no prerequisites for this course, though a basic understanding of Agile and Scrum is recommended.\u003c\/p\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cp\u003eThe Agile Scrum Master exam is completed through \u003ca href=\"https:\/\/www.professionaldesignations.com\/find-training-partner.html\" target=\"_blank\"\u003eProfessional Designations Corp\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003eThis is a 1 hour, closed book exam which consists of 40 multiple- choice questions - a passing score of 65% is required. The exam is completed online using a webcam and internet connection. \u003c\/p\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eAccess to your own online learning portal for 12-months to work through the course materials and prepare for the examination. The course is delivered via downloadable resources, exams and instructor videos. Instructor assistance is available via email.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eAgile Scrum Master exam voucher from Professional Designations, valid for 12-months. Exam schedule available 24\/7, candidate completes online, a webcam is required.  \u003c\/p\u003e\n\u003cp\u003eUpon passing your certification exam, a digital badge you can share with your network will be provided.\u003c\/p\u003e\n\u003ch3\u003eSFIA Skills and Industry Accreditation \u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003eThis course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMETL: Methods and Tools\u003c\/li\u003e\n\u003cli\u003eDESN: System Design\u003c\/li\u003e\n\u003cli\u003eSWDN: Software Design\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.\u003c\/p\u003e","brand":"Agile Scrum","offers":[{"title":"Default Title","offer_id":42424201838776,"sku":"","price":1650.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/SCM_Badge_PNG.png?v=1778522298"},{"product_id":"agile-scrum-product-owner-course-examination","title":"Agile Scrum Product Owner Course \u0026 Examination","description":"\u003cp\u003eThis 2-day course provides all the core concepts, principles and practices associated with the product owner role. Through practical, hands-on exercises, participants will apply the knowledge gained from the course content, along with their personal experiences, to immediately bring greater value and productivity to the work they accomplish daily. \u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis course is held in our virtual classroom with our expert instructor, meaning you can join the class and network with your peers from anywhere with an internet connection. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eIn addition to the Scrum Master, another key role on the Scrum team is the Product Owner, who provides the business vision and requirements for the service and\/or product. The Product Owner plays a vital part on the Scrum team by ensuring:\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"1\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eStories are defined to accurately describe user needs\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"2\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eTeam members understand the value of the work to be done\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"3\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eThe Team backlog of work is carefully prioritised\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"1\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eThe “Definition of Done” is clear and well understood\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eThis two-day Agile Scrum Product Owner certification course will provide you with the core concepts and practices of Agile and Scrum. It will also equip you with knowledge of the fundamental Product Owner accountabilities and responsibilities, as well as the skills for how to effectively manage the product backlog.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eThroughout this course, you will learn about the core concepts and practices intrinsic to being an Agile Scrum Product Owner. This course also fully prepares you for the exam leading to the Agile Scrum Product Owner certification.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eProfessional Designation's Agile Product Owner certification course is the only course that offers:\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"1\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003ePractical hands-on exercises in each module so students can view and assess their own existing products or projects through an Agile lens.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"2\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eInteractive group exercises to promote collaboration so participants can share their own experiences, challenges and solutions with their peers while applying the course content.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"3\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eA comprehensive self-assessment so course participants can assess their own, or their organisation’s current skills and capabilities relevant to the Product Owner role to help determine strengths and weaknesses and to identify development\/improvement opportunities.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"4\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eA highly focused, in-depth approach to describing how the Product Owner role fits within the bigger picture of Agile and Scrum along with other roles in IT.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"5\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"15\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eCourse content featuring the most relevant and up-to-date information, including the most recent updates to the \u003c\/span\u003e\u003ca href=\"https:\/\/www.scrum.org\/resources\/scrum-guide\"\u003e\u003cspan\u003e2020 Scrum Guide\u003c\/span\u003e\u003c\/a\u003e\u003cspan data-contrast=\"auto\"\u003e.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLearning Outcomes\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003eUpon the successful completion of this course, you will understand:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBasics of Agile Project Management\u003c\/li\u003e\n\u003cli\u003eBasics of the Scrum framework\u003c\/li\u003e\n\u003cli\u003eWhat it means to adopt value-driven product planning\u003c\/li\u003e\n\u003cli\u003eFundamentals of the product owner role\u003c\/li\u003e\n\u003cli\u003eWhat it means to apply effective product backlog management, and why this is important. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho should attend\u003c\/h3\u003e\n\u003cp\u003eThis course is designed for anyone in any part of the organisation whose focus is on maximising the delivery of value, finding adaptive solutions to complex problems, and increasing customer satisfaction. \u003c\/p\u003e\n\u003cp\u003eThis includes but is not limited to:\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProduct Owners\u003c\/li\u003e\n\u003cli\u003eProduct Managers\u003c\/li\u003e\n\u003cli\u003eProject Managers\u003c\/li\u003e\n\u003cli\u003eContinuous Improvement Directors\/Managers\u003c\/li\u003e\n\u003cli\u003eIT Managers\/Directors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePre-requisites\u003c\/h3\u003e\n\u003cp\u003eThere are no pre-requisites for this course, but we do recommend the Agile Scrum Essentials course, or equivalent, would be helpful. \u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003eThe Agile Scrum Product Owner exam is completed through \u003ca href=\"https:\/\/www.professionaldesignations.com\/find-training-partner.html\" target=\"_blank\"\u003eProfessional Designations Corp\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003eThis is a 1 hour, closed book exam which consists of 40 multiple- choice questions - a passing score of 65% is required. The exam is completed online using a webcam and internet connection. \u003c\/p\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eMaterial for this course will be provided as downloadable soft copy files that can be viewed in a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eAgile Scrum Product Owner online exam voucher \u003cstrong\u003eplus\u003c\/strong\u003e a complimentary Agile Scrum Product Owner exam re-sit if you miss out on passing your certification the first time.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eA digital badge you can share with your network will be provided via email upon passing your certification exam. \u003c\/p\u003e\n\u003ch3\u003eSFIA Skills and Industry Accreditation \u003c\/h3\u003e\n\u003cp\u003eThis course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMETL: Methods and Tools\u003c\/li\u003e\n\u003cli\u003ePROD: Product Management\u003c\/li\u003e\n\u003cli\u003eITMG: Technology Service Management\u003c\/li\u003e\n\u003cli\u003eREQM: Requirements definition and management\u003c\/li\u003e\n\u003cli\u003eRLMT: Stakeholder Relationship Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Agile Scrum","offers":[{"title":"Default Title","offer_id":41758463721656,"sku":"","price":1650.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/APR_Badge_PNG.png?v=1778522298"},{"product_id":"business-relationship-management-professional-course-examination-1","title":"Business Relationship Management Professional Course \u0026 Examination","description":"\u003cp\u003eThis 3-day Business Relationship Management Professional (BRMP®) certification course is from BRM Institute and accredited by APMG International. This course prepares you for the exam leading to the\u003cem\u003e Business Relationship Management Professional Certification. \u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eThe BRMP® training and certification program is intended as a comprehensive foundation for Business Relationship Managers (BRM) at every experience level, with the training and certification designed to provide a solid baseline level of knowledge regarding the BRM role and how well-cemented and effective BRM disciplines can positively impact overall business results\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003eThis course will cover the following modules:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Introduction – The Bigger Picture\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhy BRM? Why Now?\u003c\/li\u003e\n\u003cli\u003eRelationship-Centered Organisation\u003c\/li\u003e\n\u003cli\u003eTheory of Relationshipism\u003c\/li\u003e\n\u003cli\u003eTriple Bottom Line\u003c\/li\u003e\n\u003cli\u003eBRM Defined\u003c\/li\u003e\n\u003cli\u003eCapability\u003c\/li\u003e\n\u003cli\u003eDiscipline\u003c\/li\u003e\n\u003cli\u003eRole\u003c\/li\u003e\n\u003cli\u003eActivity Domains\u003c\/li\u003e\n\u003cli\u003eBRM Challenges\u003c\/li\u003e\n\u003cli\u003eTools included: BRM Role Competency Model\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Capability\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBRM Capability Framework\u003c\/li\u003e\n\u003cli\u003eOrganisational Purpose and Strategy\u003c\/li\u003e\n\u003cli\u003eOrganisational Factors\u003c\/li\u003e\n\u003cli\u003eCore Values\u003c\/li\u003e\n\u003cli\u003eNow-to-New\u003c\/li\u003e\n\u003cli\u003eEvolve Culture\u003c\/li\u003e\n\u003cli\u003eBuild Partnerships\u003c\/li\u003e\n\u003cli\u003eDrive Value\u003c\/li\u003e\n\u003cli\u003eSatisfy Purpose\u003c\/li\u003e\n\u003cli\u003eLimitless Growth and Improvement\u003c\/li\u003e\n\u003cli\u003eTools included: BRM Capability workbook, BRM Capability Impact Report workbook, Strategic Relationship Plan\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Capability: Evolve Culture\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEvolve Culture Framework\u003c\/li\u003e\n\u003cli\u003ePurposeful Narrative\u003c\/li\u003e\n\u003cli\u003eDesired Behaviors\/Shared Ownership, Leadership-as-Practice\u003c\/li\u003e\n\u003cli\u003eInfluential Relationships\u003c\/li\u003e\n\u003cli\u003ePersonal Growth\/Growth Mindset\u003c\/li\u003e\n\u003cli\u003eTools included: Storytelling, Language Matters, Relationship Network Directory\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Capability: Build Partnerships\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBuild Partnerships Framework\u003c\/li\u003e\n\u003cli\u003eBRM Role Competency Model\u003c\/li\u003e\n\u003cli\u003eRelationship Maturity and Quality\u003c\/li\u003e\n\u003cli\u003ePartnering Mindsets\u003c\/li\u003e\n\u003cli\u003eRelationship Discovery\u003c\/li\u003e\n\u003cli\u003eRelationship Nurturing\u003c\/li\u003e\n\u003cli\u003eTools included: Relationship Maturity Model (RMM), Relationship Strategy on a Page (RSOAP)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Capability: Drive Value\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhat is Value?\u003c\/li\u003e\n\u003cli\u003eTypes of Value\u003c\/li\u003e\n\u003cli\u003eSources of Value\u003c\/li\u003e\n\u003cli\u003eDrive Value Framework\u003c\/li\u003e\n\u003cli\u003eBRM Role Competency Model\u003c\/li\u003e\n\u003cli\u003eValue Discovery\u003c\/li\u003e\n\u003cli\u003eValue Realisation\u003c\/li\u003e\n\u003cli\u003eValue Results\u003c\/li\u003e\n\u003cli\u003eTools included: Idea Document, Value Plan, Value Optimisation Report\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Capability: Satisfy Purpose\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSatisfy Purpose Framework\u003c\/li\u003e\n\u003cli\u003eBRM Role Competency Model\u003c\/li\u003e\n\u003cli\u003eThrough the BRM Capability\u003c\/li\u003e\n\u003cli\u003eThrough the Triple Bottom Line\u003c\/li\u003e\n\u003cli\u003eSocial Value\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Role\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOur Purpose and What We Believe\u003c\/li\u003e\n\u003cli\u003eRole Clarity\u003c\/li\u003e\n\u003cli\u003eSingle Point of Focus\u003c\/li\u003e\n\u003cli\u003eBRM Code of Ethics\u003c\/li\u003e\n\u003cli\u003eBRM Role Competency Model\u003c\/li\u003e\n\u003cli\u003eBRM Mindset\u003c\/li\u003e\n\u003cli\u003eScope of BRM Role\u003c\/li\u003e\n\u003cli\u003eBRM Role with Organisational Factors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Team\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOur Purpose and What We Believe\u003c\/li\u003e\n\u003cli\u003eBRM Team Definition\u003c\/li\u003e\n\u003cli\u003eBRM Team Purpose, Mission, and Vision\u003c\/li\u003e\n\u003cli\u003eAssessing the Value of a BRM Team\u003c\/li\u003e\n\u003cli\u003eOrganising a BRM Team\u003c\/li\u003e\n\u003cli\u003eLeading a BRM Team\u003c\/li\u003e\n\u003cli\u003eTransition Management\u003c\/li\u003e\n\u003cli\u003eCoaching BRMs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Key Learnings\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA review of the key concepts from each of the preceding modules.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eThis course provides a thorough overview of essential business relationship management (BRM) concepts, and upon completion of the BRMP® course, you will be able to demonstrate your understanding of:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhat BRM is and the value it provides to an organisation.\u003c\/li\u003e\n\u003cli\u003eWhy an organisation should move beyond profit and products to encompass people, purpose, and planet\u003c\/li\u003e\n\u003cli\u003eWhy BRM should be completely integrated into every element of your organisation.\u003c\/li\u003e\n\u003cli\u003eThe contribution of the BRM role to your organisation’s purpose\u003c\/li\u003e\n\u003cli\u003eThe basic knowledge, skills, and mindsets of the BRM role.\u003c\/li\u003e\n\u003cli\u003eThe core BRM approaches, tools, and templates used to achieve results.\u003c\/li\u003e\n\u003cli\u003eHow a BRM team can advance the BRM capability to evolve culture, build partnerships, drive value, and satisfy purpose within your organisation.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003eWho should attend\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Relationship Managers or those in similar roles\u003c\/li\u003e\n\u003cli\u003eProject Managers\u003c\/li\u003e\n\u003cli\u003eBusiness Analysts\u003c\/li\u003e\n\u003cli\u003eEnterprise and Service Architects\u003c\/li\u003e\n\u003cli\u003eExternal Service Providers\u003c\/li\u003e\n\u003cli\u003eRepresentatives of shared services organisations\u003c\/li\u003e\n\u003cli\u003eAnyone interested in maximizing business value\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eThere are no prerequisites for this course.\u003c\/p\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cp\u003eThis course prepares participants for the exam leading to the Business Relationship Management Professional (BRMP®)Certification granted by APMG International\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"my-2\"\u003eExam is 50 minutes; 50 multiple-choice; closed book\u003c\/li\u003e\n\u003cli class=\"my-2\"\u003eYou will receive an exam voucher for the web-based exam, to be scheduled after the course\u003c\/li\u003e\n\u003cli class=\"my-2\"\u003eA passing mark of 30 out of 50 is required to receive your certificate\u003c\/li\u003e\n\u003cli class=\"my-2\"\u003eUpon passing your exam a digital badge will be awarded by APMG International\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003eThis course comes with access to our e-materials. Material for this course will be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.\u003c\/p\u003e\n\u003cp\u003eBusiness Relationship Management Professional (BRMP®) online exam voucher, this is issued from APMG International (global examination body) on the first morning of the course. The schedule is available 24\/7 so you can book and register for your exam at a time that suits. A webcam and internet connection is required.\u003c\/p\u003e\n\u003cp\u003eA digital badge you can share with your network will be provided via email upon passing your certification exam with APMG.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBRM Institute and Professional Membership - Complimentary 3-Month Trial Offer\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eBusiness Relationship Management (BRM) Institute is the leading non-profit organisation that serves the global Business Relationship Management professional community.\u003c\/p\u003e\n\u003cp\u003eBRM Institute has partnered with APMG to promote wider adoption of world-class Business Relationship Management training and facilitate widespread availability of BRM Institute professional certifications.\u003c\/p\u003e\n\u003cp\u003eTo start or continue your journey, upon registering for a BRM certification, you’ll be able to join BRM Institute as a Professional Member at no cost for three (3) months. Professional members have exclusive access to the Online Campus.  Members can download various publications at no cost and dive into the BRM Interactive Body of Knowledge. The \u003ca href=\"https:\/\/my.brm.institute\/ind-plans\"\u003eOnline Campus\u003c\/a\u003e allows you to connect with peers, gain professional support and discover how to implement a successful BRM capability. Contact your accredited training organisation for details\u003c\/p\u003e\n\u003ch3\u003eSFIA Skills and Industry Accreditation\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003eThis course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eRLMT: Stakeholder relationship management\u003c\/li\u003e\n\u003cli\u003eDEMM: Demand management\u003c\/li\u003e\n\u003cli\u003ePOMG: Portfolio management\u003c\/li\u003e\n\u003cli\u003eBENM: Benefits management\u003c\/li\u003e\n\u003cli\u003eCIPM: Organisational change management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.\u003c\/p\u003e","brand":"Business Relationship Management","offers":[{"title":"Default Title","offer_id":42300902768824,"sku":"","price":2695.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/BRM_BRMP_LogoV2.png?v=1778526466"},{"product_id":"agile-project-management-foundation-course-examination","title":"AgilePM® Foundation Course \u0026 Examination","description":"\u003cp\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW217890477 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW217890477 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eIn the agile spirit of continual improvement the AgilePM framework has recently been updated to version 3. The new certification is aligned with advancements in agile methodologies, project management, business practices, and technology to embrace a shift to a more human-centered approach. \u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"EOP SCXW217890477 BCX0\" data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAgilePM training and certification is based on the AgilePM Handbook, published by the Agile Business Consortium. Our 2-day AgilePM Foundation course prepares you for the exam leading to the AgilePM Foundation Certification. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eDownload the certification overview \u003ca rel=\"noopener\" href=\"https:\/\/hubs.ly\/Q0355GCz0\" target=\"_blank\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW91435583 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eAgilePM Foundation introduces the DSDM Agile Project Management framework, a pragmatic and repeatable methodology. This course explains how to prepare for and run an agile project, highlighting documentation, techniques, roles and responsibilities recommended within the framework. Learn how to flex and deliver projects rapidly to meet your customer needs.\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW91435583 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eAgilePM3 turns project management into agile project leadership, empowering you to master all elements of agile project management. Version 3 incorporates significant updates to the content and structure of the framework to better meet the needs of modern project teams, including new learning modules and a greater emphasis on leadership and value delivery:\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFocus on delivering value over merely delivering project outputs, ensuring meaningful business outcomes. \u003c\/li\u003e\n\u003cli\u003eEmpowering project managers to become leaders in their projects, shifting from traditional management to inspiring leadership. \u003c\/li\u003e\n\u003cli\u003eIntegration of Scrum to enhance project delivery effectiveness, using it as the core engine for product delivery. \u003c\/li\u003e\n\u003cli\u003eBetter strategies and support for managing projects with multiple teams, providing enhanced guidance for coordination and collaboration. \u003cspan data-contrast=\"auto\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eBenefits for your organisation\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eRapid response to change\u003c\/strong\u003e: Agile methodologies prioritise the input of individuals and teams, empowering them to respond swiftly to changes in the market, customer needs, or technology.  \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProven practice\u003c\/strong\u003e: Offers a structured and scalable corporate Agile framework based on proven practice; underlying framework established and regularly refined for over 20 years.  \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIdeal balance\u003c\/strong\u003e: between the standards, rigour and visibility required for good project management, and the fast-pace, change and empowerment provided by Agile.  \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAddresses full project lifecycle\u003c\/strong\u003e: Unlike other Agile frameworks, AgilePM is project-based, addressing the full project lifecycle, from initiation and foundations through to project closure.  \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEffective governance\u003c\/strong\u003e: Built-in quality, governance and risk management controls to ensure ongoing viability of the project at various stages throughout the lifecycle. \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReduce risk of project failure\u003c\/strong\u003e: By embracing a team-oriented, iterative approach, organisations can identify and resolve potential issues early, significantly reducing the likelihood of project failures.  \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEnhanced collaboration\u003c\/strong\u003e: Agile fosters collaboration among team members and stakeholders, ensuring that the final product truly reflects customer expectations and needs.  \u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFaster delivery of value\u003c\/strong\u003e: Agile practices enable teams to consistently deliver functional increments of products, allowing organisations to provide value to customers sooner and enhance satisfaction. \u003cspan data-contrast=\"auto\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eUpon the successful completion of this course, you will understand: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe underpinning philosophy and principles of Agile. \u003c\/li\u003e\n\u003cli\u003eThe lifecycle of an Agile project, including alternative configurations. \u003c\/li\u003e\n\u003cli\u003eThe products produced during an Agile project and their purpose. \u003c\/li\u003e\n\u003cli\u003eThe techniques used and their benefits and limitations. \u003c\/li\u003e\n\u003cli\u003eThe roles and responsibilities within an Agile project. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho should attend\u003c\/h3\u003e\n\u003cul style=\"font-weight: 400;\"\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"1\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"23\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003ePractising project managers.\u003c\/span\u003e\u003cspan data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335551550\":1,\"335551620\":1,\"335559685\":720,\"335559737\":0,\"335559738\":0,\"335559739\":0,\"335559740\":259,\"335559991\":360}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"2\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"23\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eAgile team members looking to become Agile Project Managers.\u003c\/span\u003e\u003cspan data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335551550\":1,\"335551620\":1,\"335559685\":720,\"335559737\":0,\"335559738\":0,\"335559739\":0,\"335559740\":259,\"335559991\":360}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"3\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"23\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eIndividuals pursuing the AgilePM Practitioner Certificate.\u003c\/span\u003e\u003cspan data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335551550\":1,\"335551620\":1,\"335559685\":720,\"335559737\":0,\"335559738\":0,\"335559739\":0,\"335559740\":259,\"335559991\":360}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eThere are no prerequisites for this course, however experience or an understanding of Scrum is recommended. \u003c\/p\u003e\n\u003cp\u003eITSM Hub provide \u003ca rel=\"noopener\" href=\"https:\/\/www.itsmhub.com.au\/products\/agile-scrum-essentials-course-examination-1\" target=\"_blank\"\u003eAgile Scrum Essentials\u003c\/a\u003e and \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/agile-scrum-master-course-examination-1\"\u003eAgile Scrum Master\u003c\/a\u003e certification courses, these are recommended prior to attending AgilePM Foundation. \u003c\/p\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003e\u003cspan data-contrast=\"none\"\u003eThis course prepares participants for the examination leading to Agile PM Foundation certificate, granted by\u003c\/span\u003e \u003ca href=\"https:\/\/apmg-international.com\/product\/agile-project-management-agilepmr-certification\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cspan data-contrast=\"none\"\u003eAPMG International\u003c\/span\u003e\u003c\/a\u003e\u003cspan data-contrast=\"none\"\u003e:\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"1\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"4\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eExam is 40 minutes; closed book\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"2\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"4\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003e50 multiple-choice questions (a passing score of 50% – 25 correct answers - is required)\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"3\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"4\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eYou will receive an exam voucher for the web-based exam, to be scheduled after the course.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-aria-level=\"1\" data-aria-posinset=\"4\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-listid=\"4\" data-font=\"Symbol\" data-leveltext=\"\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eUpon passing your exam a digital badge will be awarded by APMG International.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003e\u003cspan class=\"TextRun SCXW63432937 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SCXW63432937 BCX0\"\u003eThis course comes with access to our e-materials. Material for this course will be \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW63432937 BCX0\"\u003eprovided\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW63432937 BCX0\"\u003e as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.\u003c\/span\u003e\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559737\":600}' class=\"EOP SCXW63432937 BCX0\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eA complimentary copy of the book, \u003ca href=\"https:\/\/store.apmg-international.com\/study-materials\/agile-pm-v3-reference-book\"\u003eAgile Project Management Handbook v3.0\u003c\/a\u003e, will be provided as an eBook on the first morning of the course. \u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"TextRun SCXW81579723 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW81579723 BCX0\"\u003eAgilePM\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW81579723 BCX0\"\u003e \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW81579723 BCX0\"\u003eFoundation online exam voucher, this is issued from APMG International (global examination body) on the first morning of the course. The schedule is available 24\/7 so you can book and register for your exam at a time that suits. A webcam and internet connection \u003c\/span\u003e\u003cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW81579723 BCX0\"\u003eis\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW81579723 BCX0\"\u003e \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW81579723 BCX0\"\u003erequired\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW81579723 BCX0\"\u003e.\u003c\/span\u003e\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559737\":600}' class=\"EOP SCXW81579723 BCX0\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eUpon passing your certification course, a digital badge will be available for you to share with your network. \u003c\/p\u003e\n\u003ch3\u003e\u003cbr\u003e\u003c\/h3\u003e","brand":"Agile Scrum","offers":[{"title":"Default Title","offer_id":42575968469176,"sku":null,"price":1995.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/agilepm-v3-foundation-digital-badge_png.webp?v=1778522365"},{"product_id":"better-business-cases-foundation-course-examination","title":"Better Business Cases Foundation Course \u0026 Examination","description":"\u003cp\u003e\u003cspan data-mce-fragment=\"1\" data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW217890477 BCX0\"\u003e\u003cspan data-mce-fragment=\"1\" class=\"NormalTextRun SCXW217890477 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e\u003cspan data-mce-fragment=\"1\" class=\"TextRun SCXW92041043 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003eChange\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e initiatives often fail at the first hurdle as the business case \u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003efails to\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e convince senior management of the return on investment. Creating effective business cases and spending proposals is therefore critical to securing funding and management buy-in\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e.\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e \u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003eO\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003eur \u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e2\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e-day\u003c\/span\u003e\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" class=\"TextRun SCXW92041043 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" class=\"TextRun SCXW92041043 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003eBetter Business Cases™\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e \u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003eFoundation\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e course \u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003eprepares you for the exam leading to the \u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003eBetter Business Cases™\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003e Foundation \u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-parastyle=\"No Spacing\" class=\"NormalTextRun SCXW92041043 BCX0\"\u003eCertification. \u003c\/span\u003e\u003c\/span\u003e\u003cspan data-mce-fragment=\"1\" data-ccp-props=\"{}\" class=\"EOP SCXW92041043 BCX0\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis course is held in our virtual classroom with our expert instructor, meaning you can join the class and network with your peers from anywhere with an internet connection. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eBetter Business Cases training and certification is based on the ‘Five Case Model’ – the UK government’s best practice approach to developing spending proposals and enabling effective business decisions. Organisations adopting this proven approach can expect a reduction in unnecessary spending and improved decision-making process, whilst project teams have a greater chance of securing necessary funding and support for change initiatives.\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eThe Better Business Cases™ Foundation course focus’s on the structure and key terminology of the ‘Five Care Model’ to enable learners to work effectively with a team to develop a strong business case. The model provides a step-by-step guide to developing a business case that:\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"1\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eEstablishes a clear need for intervention (a case for change)\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"2\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eSets clear objectives in terms of return on investment\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"3\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eConsiders a wide range of potential solutions ensuring an optimal balance of benefits, cost and risks.\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"4\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eSets out arrangements to ensure successful delivery of the proposal\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eUpon their successful completion of the course, attendees will understand:\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003ePhilosophy and underlying rationale of the Five Case Model\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eDifferent types of business case, their purpose, who is responsible for them and when they are required in the development of a spending proposal\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eThe development of the business case in relation to other recognised and recommended best practice for programme and project management.\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho should attend\u003c\/h3\u003e\n\u003cul style=\"font-weight: 400;\"\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"5\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eSenior Responsible Owners (SROs), Programme Directors and other Directors with responsibility for the successful delivery of programmes and projects.\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"6\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eProject Managers, Project Team members and specialist advisers tasked with delivering a business case for investment.\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"7\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eOfficers involved in the scrutiny and review of investment proposals.\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul style=\"font-weight: 400;\"\u003e\u003c\/ul\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eThere are no prerequisites for this course.\u003c\/p\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cdiv class=\"panel\"\u003e\n\u003cp\u003e\u003cspan data-contrast=\"none\"\u003eThis course prepares participants for the examination leading to \u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003eBetter Business Cases™ Foundation \u003c\/span\u003e\u003cspan data-contrast=\"none\"\u003ecertificate, granted by\u003c\/span\u003e \u003ca href=\"https:\/\/apmg-international.com\/product\/change-management\"\u003e\u003cspan data-contrast=\"none\"\u003eAPMG International\u003c\/span\u003e\u003c\/a\u003e\u003cspan data-contrast=\"none\"\u003e:\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"1\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eExam is 40 minutes; closed book\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"2\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003e50 multiple-choice questions (a passing score of 50% – 25 correct answers - is required)\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"3\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eYou will receive an exam voucher for the web-based exam, to be scheduled after the course.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"4\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eUpon passing your exam a digital badge will be awarded by APMG International.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eThis course comes with access to our e-materials. Material for this course will be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559737\":600}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eThe Better Business Cases syllabus is based on the Better Business Cases ‘International Guide to Developing the Project Business Case’ and ‘International Guide to Creating the Programme Business Case’, both available to download, free of charge, from the UK Government website: \u003c\/span\u003e\u003ca href=\"https:\/\/www.gov.uk\/government\/publications\/the-green-book-\"\u003e\u003cspan data-contrast=\"none\"\u003ehttps:\/\/www.gov.uk\/government\/publications\/the-green-book-\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e \u003cbr\u003e\u003c\/span\u003e\u003ca href=\"http:\/\/international-guidance.\/\"\u003e\u003cspan data-contrast=\"none\"\u003einternational-guidance.\u003c\/span\u003e\u003c\/a\u003e\u003cspan data-contrast=\"auto\"\u003e \u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003eIt reflects the Foundation and Practitioner levels of the examination.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559737\":600}'\u003e \u003c\/span\u003e\u003cspan data-ccp-props='{\"335559737\":600}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eBetter Business Cases™ Foundation online exam voucher, this is issued from APMG International (global examination body) on the first morning of the course. The schedule is available 24\/7 so you can book and register for your exam at a time that suits. A webcam and internet connection is required.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559737\":600}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eA digital badge you can share with your network will be provided via email upon passing your certification exam with APMG.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559737\":600}'\u003e \u003c\/span\u003e\u003c\/p\u003e","brand":"Better Business Cases","offers":[{"title":"Default Title","offer_id":42592637616312,"sku":null,"price":1495.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Better_Business_Cases_Foundation_600PX.png?v=1778526381"},{"product_id":"dtmethod-foundation-course-examination","title":"DTMethod® Foundation Course \u0026 Examination","description":"\u003cp\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW163755739 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eDesign Thinking (DT) is an approach to creating solutions. DTMethod allows you to easily introduce Design Thinking into your \u003c\/span\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eorganisation\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e and take advantage of this approach. \u003c\/span\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eDTRules\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e \u0026amp; Roles incorporates the people \u003c\/span\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003ecentered\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e approach and human-\u003c\/span\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003ecentered\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e design in a structured ecosystem which helps to follow the process described by \u003c\/span\u003e\u003cspan class=\"NormalTextRun SpellingErrorV2Themed SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eDTModel\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e. It covers a variety of topics including teams, individuals, roles and how they interact using an active and iterative approach to apply the \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eDTMethod\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e.\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW163755739 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eO\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eur \u003c\/span\u003e\u003c\/span\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW163755739 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eDTMethod\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e® \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eFoundation\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e course \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eprepares you for the exam leading to the \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eDTMethod\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e®\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003e Foundation \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW163755739 BCX0\" data-ccp-parastyle=\"No Spacing\"\u003eCertification. \u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"EOP SCXW163755739 BCX0\" data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThis course is held in our virtual classroom over 3-days with our expert instructor, meaning you can join the class and network with your peers from anywhere with an internet connection. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eDesign encompasses a key aspect to every project, product, or solution. It determines how a consumer or business interacts with our product, and provides a key insight to how our organisation is perceived and interacted with. The key to design is often seen as a creative process, devoid of metrics and therefore more difficult to measure.\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eDesign Thinking combines the elements of three pillars to form the DTMethod®: \u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cspan style=\"font-size: 0.875rem;\" data-contrast=\"auto\"\u003eDTModel, composed of 3 phases\u003c\/span\u003e\u003cspan style=\"font-size: 0.875rem;\" data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"font-size: 0.875rem;\" data-contrast=\"auto\"\u003eDTTools, about 20 tools tailored to the DTModel\u003c\/span\u003e\u003cspan style=\"font-size: 0.875rem;\" data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"font-size: 0.875rem;\" data-contrast=\"auto\"\u003eDTRules \u0026amp; Roles, , i.e. the rules (and roles) that should be followed when using DTMethod\u003c\/span\u003e\u003cspan style=\"font-size: 0.875rem;\" data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eDTModel explores in depth the three phases of the design process; Exploration, Creative and Construction. This is an crucial part of the process based on an iterative theory which allows for the structured design of a solution. DTTools delves deep into the mentality of a user, to use a variety of tools to understand who they are and use this knowledge to create a series of user stories and needs which drive product and project functionality.\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eThe benefits of Design Thinking Method:\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"1\" data-aria-level=\"1\"\u003e\u003cspan data-contrast=\"auto\"\u003ereduces risk to organisations by helping to assess if project is feasible before doing all the work\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"2\" data-aria-level=\"1\"\u003e\u003cspan data-contrast=\"auto\"\u003eproject cost reduction: fewer project changes resulting from stakeholders feedback\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"1\" data-aria-level=\"1\"\u003e\u003cspan data-contrast=\"auto\"\u003eincrease the benefits obtained by products, processes and services created by project management processes preceded by Design Thinking\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"2\" data-aria-level=\"1\"\u003e\u003cspan data-contrast=\"auto\"\u003ereduce the feeling of uncertainty about the duration and level of people's involvement in the Design Thinking process\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"3\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eenable the incorporation of Design Thinking into the routine activity of projects,\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"4\" data-aria-level=\"1\"\u003e\u003cspan data-contrast=\"auto\"\u003eprepare employees for effective work during Design Thinking workshops\u003c\/span\u003e\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"24\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-aria-posinset=\"5\" data-aria-level=\"1\"\u003e\u003cspan data-contrast=\"auto\"\u003eincrease the possibility of designing a good Solution\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eUpon their successful completion of the course, attendees will:\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"6\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eUnderstand DTMethod process: knowing the DTModel and using DTTools dedicated to each phase of the DTModel\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"7\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eGet to know the tools used in DTMethod (DTTools)\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"8\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eUnderstand the roles necessary to carry out the DTMethod\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"9\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eBecoming aware of the DTDesigner role in any DTMethod process\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"10\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eUnderstand the principles (DTRules) influencing effectiveness of Design Thinking process\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli data-leveltext=\"\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props='{\"335552541\":1,\"335559684\":-2,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"multilevel\"}' data-aria-posinset=\"11\" data-aria-level=\"1\"\u003e\n\u003cspan data-contrast=\"auto\"\u003eUnderstand the differences between online and stationary DTMethod processes\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003eWho should attend\u003c\/h3\u003e\n\u003cp\u003eIndividuals from several key disciplines may be interested in the Design Thinking Methodology:\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul style=\"font-weight: 400;\"\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eProject Managers\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eChange Agents\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eProduct Developers\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eFacilitators\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eSCRUM Masters\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eProduct Owners\u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan data-ccp-props=\"{}\"\u003eAll these roles provide key elements of the initiation and success of any project, product or service. And, as all these roles will need to provide key inputs which affect the design process it is essential a methodology is in place to support this. \u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eThere are no prerequisites for this course.\u003c\/p\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cp\u003eThis course prepares participants for the examination leading to DTMethod® Foundation certificate, granted by \u003ca rel=\"noopener noreferrer\" href=\"https:\/\/apmg-international.com\/product\/dtmethodr-design-thinking-methodology\" target=\"_blank\"\u003e\u003cspan data-contrast=\"none\"\u003eAPMG International\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eExam is 40 minutes; closed book\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003e50 multiple-choice questions, 33 correct answers is required to pass (65%)\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eYou will receive an exam voucher for the web-based exam, to be scheduled after the course.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eUpon passing your exam a digital badge will be awarded by APMG International.\u003c\/span\u003e\u003cspan data-ccp-props='{\"335559685\":1170}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW63432937 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW63432937 BCX0\"\u003eThis course comes with access to our e-materials. Material for this course will be \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW63432937 BCX0\"\u003eprovided\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW63432937 BCX0\"\u003e as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.\u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"EOP SCXW63432937 BCX0\" data-ccp-props='{\"335559737\":600}'\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eA complimentary copy of the book, Design Thinking Basics: an introduction to the DTMethod book will be provided as an eBook on the first morning of the course. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eDTMethod® Foundation online exam voucher, this is issued from APMG International (global examination body) on the first morning of the course. The schedule is available 24\/7 so you can book and register for your exam at a time that suits. A webcam and internet connection is required.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eA digital badge you can share with your network will be provided via email upon passing your certification exam with APMG. \u003c\/p\u003e","brand":"DTMethod","offers":[{"title":"Default Title","offer_id":42619562885304,"sku":null,"price":1950.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/dtmethod-foundation300ppi_png.webp?v=1778526795"},{"product_id":"change-management-foundation-course-examination","title":"Change Management Foundation Course \u0026 Examination","description":"\u003cp\u003eThe Change Management® Certification program has been developed by APMG International in partnership with the Change Management Institute and is designed to help organisations and their people manage the impact of change and provide techniques to effectively plan and implement successful transformation initiatives.  \u003c\/p\u003e\n\u003cp\u003eOur Change Management Foundation course prepares you for the exam leading to the Change Management Foundation Certification. This is delivered over 3-days by our expert facilitator in our virtual classroom. Join our public course date, or request a quote today. \u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003eIn the modern business environment, change is relentless. This can be challenging, but it also presents opportunities. By effectively managing change, organisations enhance their performance and achieve their goals.\u003c\/p\u003e\n\u003cp\u003eUnderstanding the impact of change is crucial to its management. Change can create either positive or negative outcomes. It can lead to increased productivity, improved morale and new opportunities, or it can cause stress, anxiety, and resistance.\u003c\/p\u003e\n\u003cp\u003eOur Change Management Foundation and Practitioner training explores how change affects, and is affected by, individuals, teams, change leaders, and organisations. Our APMG-accredited Change Management courses equip individuals with the knowledge, proven methods and techniques to\u003cspan style=\"font-size: 0.875rem;\"\u003e:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnlock resistance to change\u003c\/li\u003e\n\u003cli\u003eProvide effective support and motivation to individuals and teams to embrace change\u003c\/li\u003e\n\u003cli\u003eDraw from a range of professional approaches to implement change smoothly and effectively\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eSpeed up the implementation of change initiatives\u003c\/li\u003e\n\u003cli\u003eHighlight their contribution as change professionals to initiatives..\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTechniques and tools discussed in the course, such as how to lead change and involve those impacted by it, and effective communication strategies, can help organisations manage change and reap the benefits.\u003c\/p\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eBecome an effective team member involved in organisational change projects. What are the key things you will learn? \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eStructured approaches you can use to shape a change initiative.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eHow to 'read' the organisational context for change.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eHuman responses to change and techniques to help people adapt.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eSources of resistance to change and ways to work effectively with these.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan role=\"presentation\" dir=\"ltr\"\u003eFactors affecting people's motivation during changes and how to \u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eencourage support for change initiatives.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan role=\"presentation\" dir=\"ltr\"\u003eHow teams can facilitate successful organisational change and how line \u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eleaders, sponsors, change managers and change agents can best work \u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003etogether.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eHow to identify stakeholders and engage effectively with them.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eEssential communication principles to support change initiatives.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003eWays to assess change impacts across the organisation.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan role=\"presentation\" dir=\"ltr\"\u003eHow to select and effectively utilise key metrics for evaluating change\u003c\/span\u003e\u003cspan role=\"presentation\" dir=\"ltr\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho should attend\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAnyone interested in understanding the basic principles of achieving successful organisational change, transition or transformation.\u003c\/li\u003e\n\u003cli\u003eTeam members involved in organisational change, transition or transformation projects.\u003c\/li\u003e\n\u003cli\u003eProfessionals pursuing the Change Management Practitioner certificate – for which the Change Management Foundation certificate is a pre-requisite.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003ePrerequisites\u003c\/h3\u003e\n\u003cp\u003eNo prerequisites are required.\u003c\/p\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cp\u003eThis course prepares participants for the examination leading to Change Management Foundation certificate, granted by\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/apmg-international.com\/product\/change-management\"\u003eAPMG International\u003c\/a\u003e: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eExam is 40 minutes; closed book\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eFour sections, 50 multiple-choice questions (a passing score of 50% – 25 correct answers - is required\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eYou will receive an exam voucher for the web-based exam, to be scheduled after the course.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eUpon passing your exam a digital badge will be awarded by APMG International.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eThe exam schedule is available 24\/7 so you can register and book your exam at a time that suits. A webcam and internet connection is required.\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse Material \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cp\u003eThis course comes with access to our e-materials. Material for this course will be provided as downloadable soft-copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.\u003c\/p\u003e\n\u003cp\u003eThe official Change Management Study Guide from APMG is provided as an eBook on the first day of the course.  \u003c\/p\u003e\n\u003cp\u003eChange Management Foundation online exam voucher, this is issued from APMG International (global examination body) on the first morning of the course. \u003c\/p\u003e\n\u003cp\u003eA digital badge you can share with your network will be provided via email upon passing your certification exam with APMG.\u003c\/p\u003e","brand":"Change Management","offers":[{"title":"Default Title","offer_id":43045688344760,"sku":null,"price":1995.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Change_Management_Foundation_-_600PX.png?v=1778526780"},{"product_id":"itil-foundation-version-5-course-examination","title":"ITIL® Foundation (Version 5) Course \u0026 Examination","description":"\u003cp\u003eITIL Foundation (Version 5) is the entry point for all learners. It introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. This course establishes a foundational understanding of value creation, collaboration, governance, and continual improvement.\u003c\/p\u003e\n\u003cp\u003eBy attending this course it will prepare you for the examination leading to the ITIL® Foundation (Version 5)  Certificate from PeopleCert.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDownload the ITIL Foundation (Version 5) Syllabus \u003ca href=\"https:\/\/ap1.hubs.ly\/y0FTKL0\" rel=\"noopener\" target=\"_blank\"\u003ehere\u003c\/a\u003e\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003eDownload\u003cstrong\u003e \u003c\/strong\u003ethe ITIL Foundation (Version 5) course outline \u003ca href=\"https:\/\/ap1.hubs.ly\/y0FTJV0\"\u003ehere\u003c\/a\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is ITIL Version 5?\u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"mso-ansi-language: EN-NZ;\"\u003eITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations,\u003cb\u003e \u003c\/b\u003eITIL has long set the standard for excellence in service management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. \u003c\/p\u003e\n\u003cp\u003eITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. \u003c\/p\u003e\n\u003cp\u003eMany organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts are what organisations build \u003c\/li\u003e\n\u003cli\u003eServices are how value is delivered and supported \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDigital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign together \u003c\/li\u003e\n\u003cli\u003eBuild and launch together \u003c\/li\u003e\n\u003cli\u003eOperate and improve together \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe result: faster delivery, fewer gaps, better experiences, stronger business outcomes. \u003c\/p\u003e\n\u003ch3\u003eAbout our ITIL Foundation (Version 5) course\u003c\/h3\u003e\n\u003cp\u003eITIL Foundation (Version 5) introduces candidates to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe key concepts of digital product and service management\u003c\/li\u003e\n\u003cli\u003eEstablishes a common language for effective practice across organisations\u003c\/li\u003e\n\u003cli\u003eProvides an overview of the ITIL framework, including;\n\u003cul\u003e\n\u003cli\u003eGuiding principles,\u003c\/li\u003e\n\u003cli\u003eCore models and \u003c\/li\u003e\n\u003cli\u003eFundamental concepts, and \u003c\/li\u003e\n\u003cli\u003eExplains how these elements are used to create, deliver and continually improve products and services.  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis course enables candidates to understand how value is co-created through the effective management of products and services and how organisations apply ITIL guidance to improve performance, collaboration and outcomes.\u003c\/p\u003e\n\u003cp\u003eIt also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence and contemporary ways of working, while remaining adaptable to different organisational contexts and levels of maturity.  \u003c\/p\u003e\n\u003ch3\u003eWhat will I learn in this course? \u003c\/h3\u003e\n\u003cp\u003eAt the end of your  ITIL® Foundation (Version 5) course, you will be able to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the core concepts of digital product and service management.  \u003c\/li\u003e\n\u003cli\u003eUnderstand how value is co-created through collaboration between service providers, consumers and stakeholders, while weighing outcomes, costs, risks, experience and sustainability. \u003c\/li\u003e\n\u003cli\u003eUnderstand the four dimensions of product and service management\n\u003cul\u003e\n\u003cli\u003eOrganisations and People\u003c\/li\u003e\n\u003cli\u003eValue Streams and Processes\u003c\/li\u003e\n\u003cli\u003eInformation and Technology\u003c\/li\u003e\n\u003cli\u003ePartners and Suppliers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eUnderstand the ITIL Value System and how it brings together the Guiding Principles, Governance, Value Chain activities, Management practices and Continual Improvement. \u003c\/li\u003e\n\u003cli\u003eLearn how to apply the ITIL Guiding Principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments. \u003c\/li\u003e\n\u003cli\u003eUnderstand the product and service lifecycle and value chain activities.\u003c\/li\u003e\n\u003cli\u003eUnderstand ITIL Management practices\u003c\/li\u003e\n\u003cli\u003eLearn how continual improvement is embedded within ITIL, and supports long-term organisational success.\u003c\/li\u003e\n\u003cli\u003eValue stream mapping and management, understand how to identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThere is an examination at the end of this course, this will test your understanding of the ITIL framework. Upon passing the examination you will be awarded with the ITIL Foundation (Version 5) Certification. \u003c\/p\u003e\n\u003ch3\u003eWho should attend?\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003eITIL® Version 5 is designed for anyone working in service management, digital products and service management. ITIL® Foundation (Version 5) is relevant to anyone new to ITIL or is v3 certified.\u003c\/p\u003e\n\u003ch3\u003eAre there any prerequisites for this course?\u003c\/h3\u003e\n\u003cp\u003eThere are no prerequisites for ITIL® Foundation (Version 5). This is the fundamental course which will provide you with a solid understanding of the framework and set you up for the Advanced levels if you choose to pursue a deeper understanding. \u003c\/p\u003e\n\u003cp\u003eThe ITIL® Foundation (Version 5) certification is a prerequisite for the ITIL (Version 5) Advanced level qualifications. \u003c\/p\u003e\n\u003ch3\u003eWhat are the exam requirements and pass mark?\u003c\/h3\u003e\n\u003cp\u003eThe ITIL Foundation examination is intended to assess whether you can demonstrate sufficient recall and understanding of the ITIL Framework.\u003c\/p\u003e\n\u003cp\u003eTo be awarded the ITIL Foundation qualification, you must complete the examination:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA 60-minute, 40 question, multiple-choice exam is administered by the global examination body, PeopleCert.\u003c\/li\u003e\n\u003cli\u003eThis is a closed-book exam, with no notes or blank paper allowed. \u003c\/li\u003e\n\u003cli\u003eA passing mark of 65% (26\/40) is required to receive your certificate.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAttending this course will prepare candidates for the examination leading to the ITIL® Foundation (Version 5) Certificate.\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eHow is the exam conducted? \u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003eIf you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online.\u003c\/p\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eScheduling:\u003c\/b\u003e You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24\/7.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eBefore the exam (online proctoring):\u003c\/b\u003e A live proctor will confirm your identity (photo ID required) using your webcam.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eDuration:\u003c\/b\u003e The online exam duration is 60 minutes; we recommend you allow an extra 30 minutes for setup and authentication.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eRequirements:\u003c\/b\u003e A computer, webcam, speakers, a quiet private space, and a stable internet connection. \u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eResults:\u003c\/b\u003e Preliminary results are usually available immediately after you finish.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e\n\u003cb\u003eVoucher validity:\u003c\/b\u003e Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.\u003c\/p\u003e\n\u003ch3\u003eHow is this course delivered? \u003c\/h3\u003e\n\u003ch5\u003e\u003cstrong\u003eVirtual Classroom\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eOur publicly scheduled courses are delivered in our virtual classroom over 2-days. These courses are scheduled approx. twice per month, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. \u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eSelf-Paced Online\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eThis course is now available in our eLearning, self-paced online delivery method which provides access for 12-months to work through the course materials. You can register for the self-paced online course \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itil-foundation-self-paced-online-course-examination\"\u003ehere\u003c\/a\u003e. \u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eOnsite or Private courses\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003eBring us onsite and our facilitator can deliver training for your team at your premises. Private courses can also be conducted in our virtual classroom on dates and times that suit your teams, ideal for remote or hybrid workforces.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003eRequest a quote\u003c\/a\u003e \u003c\/strong\u003eand our team will be in touch with a proposal.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is included in your course fee? \u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eOur ITIL Version 5 Foundation course comes with:  \u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccess to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes: \n\u003cul\u003e\n\u003cli\u003eOfficial Learner Workbook for students to download, or view on laptop or tablet devices \u003c\/li\u003e\n\u003cli\u003eOfficial ITIL practice exams \u003c\/li\u003e\n\u003cli\u003eQuick reference guide to assist with exam preparation \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eITIL® Foundation (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. \u003c\/li\u003e\n\u003cli\u003eThe official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003ePost course assistance, our instructors are available after your course to support you with study or answer any questions. \u003cspan data-contrast=\"auto\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan data-contrast=\"auto\"\u003eOptional\u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003e Add-Ons - Take2 \u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003eExam or PeopleCert Plus Membership\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cdiv data-sentry-source-file=\"p.tsx\" data-sentry-component=\"P\" class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\"\u003eWhen you register on our\u003cstrong\u003e \u003c\/strong\u003eITIL Foundation course, we offer you the option to add extras at checkout (additional fees apply):\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeopleCert Take2 (Exam Re-sit option):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAdd a Take2 for extra peace of mind. If you don’t pass your first exam attempt, you’ll have the option to re-sit the exam in line with PeopleCert’s Take2 terms and conditions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeopleCert Plus Membership:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAdd PeopleCert Plus to access a range of candidate benefits and resources. This is a 12-month subscription which includes the Take2 exam re-sit. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/peoplecert-plus-membership\"\u003eView membership details here\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv data-sentry-source-file=\"p.tsx\" data-sentry-component=\"P\" class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\"\u003eYou’ll be able to select either option during checkout and the relevant fee will be added to your order total.\u003c\/div\u003e\n\u003cdiv data-sentry-source-file=\"p.tsx\" data-sentry-component=\"P\" class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eITIL Version 5 Qualification Scheme \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITIL-Version-5-Qualification-Scheme-ITSM-Hub.jpg?v=1769640308\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL (Version 5) qualification scheme has nine core modules and one extension module. \u003cstrong\u003eITIL Foundation\u003c\/strong\u003e is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  \u003c\/p\u003e\n\u003cp\u003eThere are three learning streams, each leading to a professional designation: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL Practice Manager (Version 5) \u003c\/li\u003e\n\u003cli\u003eITIL Managing Professional (Version 5)  \u003c\/li\u003e\n\u003cli\u003eITIL Strategic Leader (Version 5) \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCompleting the modules within each stream, corresponds to achieving the designation. Professionals who complete all three designations are awarded the highest level of recognition: ITIL Master. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eDownload our ITIL Qualification overview \u003ca href=\"https:\/\/ap1.hubs.ly\/y0zrtw0\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":52492834635960,"sku":null,"price":1550.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITIL_Version_5_Foundation.svg?v=1778494197"},{"product_id":"itil-foundation-bridge-course-examination","title":"ITIL® Foundation Bridge Course \u0026 Examination","description":"\u003cp\u003eAre you ITIL 4 Foundation certified? Attend our 1-day bridging course to upskill and learn about the updates in ITIL Version 5. \u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eITIL (Version 5) is an evolution of ITIL, not a reset. For candidates who have ITIL 4 certification, it means your existing certifications and learning investment remain valid, while the framework expands to better support modern, digital-first operating models.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eBy attending this course it will prepare you for the examination leading to the ITIL® Foundation (Version 5) Certificate from PeopleCert.\u003c\/p\u003e\n\u003cp\u003eRead our article about the differences between ITIL 4 and ITIL Version 5 \u003ca href=\"https:\/\/www.itsmhub.com.au\/blogs\/resources\/itil-4-vs-itil-version-5-key-differences-and-transition-pathways-for-candidates\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003eITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is ITIL Version 5?\u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"mso-ansi-language: EN-NZ;\"\u003eITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations,\u003cb\u003e \u003c\/b\u003eITIL has long set the standard for excellence in service management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. \u003c\/p\u003e\n\u003cp\u003eITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. \u003c\/p\u003e\n\u003cp\u003eMany organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts are what organisations build \u003c\/li\u003e\n\u003cli\u003eServices are how value is delivered and supported \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDigital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign together \u003c\/li\u003e\n\u003cli\u003eBuild and launch together \u003c\/li\u003e\n\u003cli\u003eOperate and improve together \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe result: faster delivery, fewer gaps, better experiences, stronger business outcomes. \u003c\/p\u003e\n\u003ch3\u003e\u003cspan lang=\"EN-US\"\u003eWhat are the key differences between ITIL 4 vs ITIL (Version 5)?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cspan lang=\"EN-US\"\u003eITIL (Version 5) helps organisations manage digital products, services, customer experiences, and end-to-end digital operations in a structured, future-ready framework.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eAI-native \u0026amp; digital-first:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e Built for AI-driven, fast-paced organisations, with governance designed to be AI-ready from the start.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eEnd-to-end product and service lifecycle:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e Extends traditional ITIL to fully support Digital Product \u0026amp; Service Management.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eCustomer-centric focus:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e Emphasizes transparency, measurable value, and improved experiences across stakeholders.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003ePractical, flexible guidance:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e More actionable and adaptable for real-world adoption, less abstract, more dynamic.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eRole-aligned clarity:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e More targeted guidance tailored to specific roles and responsibilities for faster implementation.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"FirstParagraph\"\u003e\u003cspan\u003e\u003cb\u003e\u003cspan lang=\"EN-US\"\u003eBackward compatible:\u003c\/span\u003e\u003c\/b\u003e\u003cspan lang=\"EN-US\"\u003e Protects existing ITIL investments while supporting modern updates and practices.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAbout our ITIL Foundation Bridge course\u003c\/h3\u003e\n\u003cp\u003eOur 1 day ITIL® Foundation Bridge course bridges your knowledge from ITIL 4 to ITIL Foundation (Version 5).\u003c\/p\u003e\n\u003cp\u003eITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services and how organisations apply ITIL guidance to improve performance, collaboration and outcomes.\u003c\/p\u003e\n\u003cp\u003eIt also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence and contemporary ways of working, while remaining adaptable to different organisational contexts and levels of maturity.  \u003c\/p\u003e\n\u003ch3\u003eAre there any prerequisites for this course?\u003c\/h3\u003e\n\u003cp\u003eThis course is for candidates who have achieved their ITIL 4 Foundation certification. This is the fundamental course which will provide you with a solid understanding of the updates to the new ITIL - ITIL Version 5.\u003c\/p\u003e\n\u003cp\u003eIf you are ITIL v3 certified, you will need to start with the ITIL Foundation (Version 5) course - you can view this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itil-foundation-version-5-course-examination\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat are the exam requirements and pass mark?\u003c\/h3\u003e\n\u003cp\u003eThe ITIL Foundation Bridge examination is intended to assess whether you can demonstrate sufficient recall and understanding of the ITIL Framework.\u003c\/p\u003e\n\u003cp\u003eTo be awarded the ITIL Foundation (Version 5) qualification, you must complete the examination:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA 30-minute, 20 question, multiple-choice exam is administered by the global examination body, PeopleCert.\u003c\/li\u003e\n\u003cli\u003eThis is a closed-book exam, with no notes or blank paper allowed. \u003c\/li\u003e\n\u003cli\u003eA passing mark of 65% is required to receive your certificate.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAttending this course will prepare candidates for the examination leading to the ITIL® Foundation (Version 5) Certificate.\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eHow is the exam conducted? \u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003eIf you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online.\u003c\/p\u003e\n\u003cul type=\"disc\" style=\"margin-top: 0cm;\"\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eScheduling:\u003c\/b\u003e You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24\/7.\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eBefore the exam (online proctoring):\u003c\/b\u003e A live proctor will confirm your identity (photo ID required) using your webcam.\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eDuration:\u003c\/b\u003e The online exam duration is 30 minutes; we recommend you allow an extra 30 minutes for setup and authentication.\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eRequirements:\u003c\/b\u003e A computer, webcam, speakers, a quiet private space, and a stable internet connection. \u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eResults:\u003c\/b\u003e Preliminary results are usually available immediately after you finish.\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003e\n\u003cb\u003eVoucher validity:\u003c\/b\u003e Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.\u003c\/p\u003e\n\u003ch3\u003eHow is this course delivered? \u003c\/h3\u003e\n\u003ch5\u003e\u003cstrong\u003eVirtual Classroom\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eOur publicly scheduled courses are delivered in our virtual classroom over 1-day. These courses are scheduled several times over the month, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. \u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eOnsite or Private courses\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"FirstParagraph\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003eHave we delivered ITIL 4 Foundation for your team? Bring us back onsite and our facilitator can upskill your team in the updates of ITIL. The courses can be delivered at your premises or private courses can be conducted in our virtual classroom on dates and times that suit your teams, ideal for remote or hybrid workforces.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003eRequest a quote\u003c\/a\u003e \u003c\/strong\u003eand our team will be in touch with a proposal.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is included in your course fee? \u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan data-contrast=\"auto\"\u003eOur ITIL Foundation Bridge course comes with:  \u003c\/span\u003e\u003cspan data-ccp-props=\"{}\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccess to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes: \n\u003cul\u003e\n\u003cli\u003eOfficial Learner Workbook for students to download, or view on laptop or tablet devices \u003c\/li\u003e\n\u003cli\u003eOfficial ITIL practice exams \u003c\/li\u003e\n\u003cli\u003eQuick reference guide to assist with exam preparation \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eITIL® Foundation Bridge (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. \u003c\/li\u003e\n\u003cli\u003eThe official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003ePost course assistance, our instructors are available after your course to support you with study or answer any questions. \u003cspan data-contrast=\"auto\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan data-contrast=\"auto\"\u003eOptional\u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003e Add-Ons - Take2 \u003c\/span\u003e\u003cspan data-contrast=\"auto\"\u003eExam or PeopleCert Plus Membership\u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cdiv class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"\u003eWhen you register for our\u003cstrong\u003e \u003c\/strong\u003eITIL Foundation Bridge course, we offer you the option to add extras at checkout (additional fees apply):\u003c\/div\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeopleCert Take2 (Exam Re-sit option):\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAdd a Take2 for extra peace of mind. If you don’t pass your first exam attempt, you’ll have the option to re-sit the exam in line with PeopleCert’s Take2 terms and conditions.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePeopleCert Plus Membership:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eAdd PeopleCert Plus to access a range of candidate benefits and resources. This is a 12-month subscription which includes the Take2 exam re-sit. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/peoplecert-plus-membership\"\u003eView membership details here\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"\u003eYou’ll be able to select either option during checkout and the relevant fee will be added to your order total.\u003c\/div\u003e\n\u003cdiv class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eITIL Version 5 Qualification Scheme \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITIL-Version-5-Qualification-Scheme-ITSM-Hub.jpg?v=1769640308\" alt=\"\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL (Version 5) qualification scheme has nine core modules and one extension module. \u003cstrong\u003eITIL Foundation\u003c\/strong\u003e is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  \u003c\/p\u003e\n\u003cp\u003eThere are three learning streams, each leading to a professional designation: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL Practice Manager (Version 5) \u003c\/li\u003e\n\u003cli\u003eITIL Managing Professional (Version 5)  \u003c\/li\u003e\n\u003cli\u003eITIL Strategic Leader (Version 5) \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCompleting the modules within each stream, corresponds to achieving the designation. Professionals who complete all three designations are awarded the highest level of recognition: ITIL Master. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eDownload our ITIL Qualification overview \u003ca href=\"https:\/\/ap1.hubs.ly\/y0zrtw0\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":52880192602296,"sku":null,"price":775.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITILBRIDGE_1.png?v=1778802101"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/collections\/Strip_hearders_600X2002_f905769c-9b9e-4af5-b7e2-34d7b38afb93.png?v=1778378524","url":"https:\/\/www.itsmhub.co.uk\/collections\/iiba-anz.oembed","provider":"ITSM Hub","version":"1.0","type":"link"}