{"product_id":"ai-customer-service-course-examination","title":"AI+ Customer Service™ Course \u0026 Examination","description":"\u003cp\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW139485745 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW139485745 BCX0\"\u003eAI+ Customer Service program is designed for customer success managers and sales professionals. In this program, candidates will gain the knowledge and insights needed to transform customer experiences by harnessing the power of AI for good. The candidates will explore ethical AI implementation, data collection techniques, and the fundamentals of successful AI integration. The program will help in developing cuttingedge solutions and strategies to optimize interactions, preparing you for the future of AI in customer service.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003ePurchase our self-paced online course, or \u003c\/span\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003eRequest a Quote\u003c\/a\u003e\u003cspan\u003e for your team.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eCourse Overview\u003c\/h3\u003e\n\u003cp\u003eThe AI+ Customer Service certification is designed for professionals aiming to revolutionize customer experiences through Artificial Intelligence (AI). Begin with an introduction to AI's role in customer service and delve into understanding various AI technologies. Learn effective data collection and analysis techniques crucial for AI implementation. Explore strategies for implementing AI solutions and optimizing customer experiences. Ethical considerations and building trust are emphasized to ensure responsible AI deployment. Dive into the future landscape of AI in customer service, preparing for upcoming advancements. Conclude by crafting a comprehensive AI strategy tailored to your organization's needs. \u003c\/p\u003e\n\u003cp\u003eThroughout the course, emphasis is placed on practical application, ensuring participants are equipped with the skills to navigate the evolving customer service landscape seamlessly. Gain a competitive edge by mastering AI-driven strategies, fostering customer satisfaction, and propelling organizational growth. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhy AI+ Customer Service\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"item\"\u003e\n\u003cdiv class=\"item\"\u003e\n\u003cb\u003eMaster AI-Driven Customer Support:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eLearn how to integrate AI-powered chatbots, voice assistants, and automated ticketing for enhanced service.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli class=\"item\"\u003e\n\u003cdiv class=\"item\"\u003e\n\u003cb\u003eImprove Customer Satisfaction with AI:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eUse AI analytics to personalize interactions and resolve queries efficiently.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli class=\"item\"\u003e\n\u003cdiv class=\"item\"\u003e\n\u003cb\u003eStay Ahead in AI-Powered Customer Experience:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eAI-driven customer service is transforming businesses, and companies seek professionals skilled in AI adoption.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli class=\"item\"\u003e\n\u003cdiv class=\"item\"\u003e\n\u003cb\u003eExpand Your Career in AI Customer Service:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eHigh demand for AI-powered customer service professionals across e-commerce, SaaS, banking, and telecom sectors.\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan\u003eCourse Modules\u003c\/span\u003e\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cstrong\u003eModule 1: Introduction to Artificial Intelligence (AI) in Customer Service\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e1.1 Overview of AI\u003c\/li\u003e\n\u003cli\u003e1.2 Relevance of AI in Customer Service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cstrong\u003eModule 2: Understanding AI Technologies\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e2.1 Overview of Machine Learning\u003c\/li\u003e\n\u003cli\u003e2.2 Natural Language Processing (NLP)\u003c\/li\u003e\n\u003cli\u003e2.3 Deep Learning and Neural Networks\u003c\/li\u003e\n\u003cli\u003e2.4 AI-Driven Analytics\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eModule 3: Data Collection and Analysis\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e3.1 Gathering Customer Data\u003c\/li\u003e\n\u003cli\u003e3.2 Data Quality and Integrity\u003c\/li\u003e\n\u003cli\u003e3.3 Analyzing Data for Insights\u003c\/li\u003e\n\u003cli\u003e3.4 Applying Insights to Enhance Customer Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eModule 4: Implementing AI Solutions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e4.1 AI Solutions for Customer Service\u003c\/li\u003e\n\u003cli\u003e4.2 Integration into Customer Service Systems\u003c\/li\u003e\n\u003cli\u003e4.3 Training and Change Management\u003c\/li\u003e\n\u003cli\u003e4.4 Measuring the Impact of AI on Customer Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eModule 5: Optimizing Customer Experiences\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e5.1 Using AI to Create Personalized Customer Interactions\u003c\/li\u003e\n\u003cli\u003e5.2 Increasing Service Efficiency with AI\u003c\/li\u003e\n\u003cli\u003e5.3 Case Studies: Successful AI Implementations in Customer Service\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eModule 6: Ethical Considerations and Trust\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e6.1 Ethical AI Use in Customer Service\u003c\/li\u003e\n\u003cli\u003e6.2 Building Trust through Transparency\u003c\/li\u003e\n\u003cli\u003e6.3 Compliance with Data Privacy Regulations\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eModule 7: Future of AI in Customer Service\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e7.1 Emerging Trends and Advancements in AI Technologies\u003c\/li\u003e\n\u003cli\u003e7.2 Innovative Use Cases for AI in Customer Service\u003c\/li\u003e\n\u003cli\u003e7.3 Preparing for AI Evolution in Customer Service\u003c\/li\u003e\n\u003cli\u003e7.4 Ethical and Societal Considerations\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eModule 8: Creating an AI Strategy for your organisation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e8.1 Developing Strategic Plan for AI Implementation and Evolution\u003c\/li\u003e\n\u003cli\u003e8.2 Cultivating an AI-Driven Culture\u003c\/li\u003e\n\u003cli\u003e8.3 Overcoming Challenges and Measuring Success\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eOptional Module: AI Agents for Marketing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhat are AI Agents\u003c\/li\u003e\n\u003cli\u003eTypes of AI Agents\u003c\/li\u003e\n\u003cli\u003eApplications and Trends of AI Agents in Customer Service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3\u003eLearning Outcomes\u003c\/h3\u003e\n\u003cp\u003eUpon successful completion of the AI+ Customer Service certification, participants emerge equipped to revolutionize customer experiences through AI-driven solutions. Mastery of\u003cbr\u003eAI introduction, understanding technologies, data collection, and implementation ensure adeptness in optimizing customer interactions. Ethical considerations and strategic planning guarantee trust-building initiatives and futureproofing strategies. With a profound comprehension of the future trajectory of AI in customer service, participants are\u003cbr\u003eprimed to create tailored AI strategies, positioning their organizations for unparalleled success in the digital age.\u003c\/p\u003e\n\u003ch3\u003eAI Tools\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cp\u003eYou will master the following AI tools in our AI+ Customer Service course\u003c\/p\u003e\n\u003ctable style=\"width: 99.7329%; height: 343.094px;\" width=\"100%\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 201.094px;\"\u003e\n\u003ctd style=\"width: 54.3321%; height: 201.094px;\"\u003e\n\u003cimg height=\"166\" width=\"166\" style=\"display: block; margin-left: auto; margin-right: auto;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/rulai.jpg?v=1746342611\"\u003e\u003cimg\u003e\n\u003c\/td\u003e\n\u003ctd style=\"width: 45.3069%; height: 201.094px;\"\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/freddy.png?v=1746342613\" width=\"180\" height=\"120\"\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 142px;\"\u003e\n\u003ctd style=\"width: 54.3321%; height: 142px;\"\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" height=\"126\" width=\"225\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/zendesk.png?v=1746342614\"\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 45.3069%; height: 142px;\"\u003e\u003cimg style=\"display: block; margin-left: auto; margin-right: auto;\" height=\"57\" width=\"207\" alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/octane.png?v=1746342612\"\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWho Should Attend\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer Service Executives:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eEnhance your skills by integrating AI to optimize customer interactions and service delivery.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTechnology Leaders:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW169049479 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW169049479 BCX8\"\u003eLeverage AI solutions to transform customer service strategies and improve operational efficiency.\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW70568033 BCX0\"\u003e\u003cspan class=\"NormalTextRun SCXW70568033 BCX0\"\u003eCustomer Experience Professionals\u003c\/span\u003e\u003c\/span\u003e:\u003cspan\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW83396899 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW83396899 BCX8\"\u003eApply AI-driven insights to create personalized, seamless customer journeys.\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW264927969 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW264927969 BCX8\"\u003e\u003cstrong\u003eStudents \u0026amp; Fresh Graduates:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eDevelop future-proof skills in AI-driven customer service to stay ahead in the evolving job market.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003e\u003cspan data-contrast=\"auto\"\u003eBusiness Analysts\u003c\/span\u003e\u003c\/b\u003e\u003cspan data-contrast=\"auto\"\u003e: Integrate AI tools to analyze customer data and optimize service delivery strategies.\u003c\/span\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eDelivery options\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eAI+ Customer Service is available as a self-paced online course or instructor-led. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eInstructor-led: \u003c\/strong\u003eHeld over 1 day, it is an intensive day of training which includes live demos and real-time Q\u0026amp;A and peer collaboration. This course can be delivered onsite at your premises or in our virtual classroom. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003eRequest a quote for your team\u003c\/a\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eSelf-Paced online:\u003c\/strong\u003e 6-hours of on-demand video lessons, e-book and podcasts. Access to your own online learning portal for 12-months to work through and certify. \u003c\/span\u003eLearn anywhere, anytime, with modular quizzes to track progress.\u003c\/p\u003e\n\u003ch3\u003ePre-requisites\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eCandidates should possess a basic understanding of business operations and the role of customer service in organizational success.\u003c\/span\u003e\u003cspan data-ccp-props='{\"201341983\":0,\"335551550\":1,\"335551620\":1,\"335559738\":0,\"335559739\":160,\"335559740\":278}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\"\u003eBasic familiarity with digital tools, software, and the underlying concepts of AI is expected.\u003c\/span\u003e\u003cspan data-ccp-props='{\"201341983\":0,\"335551550\":1,\"335551620\":1,\"335559738\":0,\"335559739\":160,\"335559740\":278}'\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan data-contrast=\"auto\"\u003eAn insight into strategic decision-making processes within organizations, especially related to technology adoption and customer service improvements.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW169865536 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW169865536 BCX8\"\u003eGenuine curiosity and openness to explore how AI can be applied to transform customer service practices and create value for businesses\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW169865536 BCX8\"\u003e.\u003c\/span\u003e\u003c\/span\u003e\u003cspan data-ccp-props='{\"201341983\":0,\"335551550\":1,\"335551620\":1,\"335559738\":0,\"335559739\":160,\"335559740\":278}' class=\"EOP SCXW169865536 BCX8\"\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eExam \u0026amp; Certification\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cspan\u003eThis course prepares participants for the examination leading to AI+ Marketing \u003c\/span\u003e\u003cspan\u003ecertification\u003c\/span\u003e\u003cspan\u003e. The exam is held online via a proctored exam platform.\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eDuration: 90 minutes\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eQuestions: 50 multiple-choice\/multiple-response\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePassing mark: 70% (35 questions correct out of 50 questions) \u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eDelivery: completed online via your AI Certs learning portal\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eA digital certification will be provided upon passing\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cp class=\"mb-3\"\u003eExam Blueprint:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIntroduction to Artificial Intelligence (AI) in Customer Service - 12%\u003c\/li\u003e\n\u003cli\u003eUnderstanding AI Technologies - 12%\u003c\/li\u003e\n\u003cli\u003eData Collection and Analysis - 12%\u003c\/li\u003e\n\u003cli\u003eImplementing AI Solutions - 20%\u003c\/li\u003e\n\u003cli\u003eOptimizing Customer Experiences - 12%\u003c\/li\u003e\n\u003cli\u003eEthical Considerations and Trust - 12%\u003c\/li\u003e\n\u003cli\u003eFuture of AI in Customer Service - 12%\u003c\/li\u003e\n\u003cli\u003eCreating an AI Strategy for Your Organization - 8%\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3\u003eCourse Materials \u0026amp; Inclusions\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cspan\u003eOne-year subscription to the AI+ course materials, these are regularly updated to ensure the latest developments are included in your courseware. This includes:\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan\u003eHigh-Quality Videos, E-book (PDF \u0026amp; Audio), and Podcasts\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cspan\u003eAI Mentor for \u003c\/span\u003e\u003cspan\u003ePersonali\u003c\/span\u003e\u003cspan\u003es\u003c\/span\u003e\u003cspan\u003eed\u003c\/span\u003e\u003cspan\u003e Guidance\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eQuizzes, Assessments, and Course Resources\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003eComprehensive Exam Study Guide\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cspan\u003eOfficial \u003c\/span\u003e\u003cspan\u003eAI+ Certification \u003c\/span\u003e\u003cspan\u003eOnline Proctored Exam \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan\u003e\u003cspan\u003eOne Free \u003c\/span\u003e\u003cspan\u003eExam \u003c\/span\u003e\u003cspan\u003eRetake\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cspan\u003eYou will receive a digital certification upon passing the online examination. \u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"Artificial Intelligence","offers":[{"title":"Default Title","offer_id":51099902967992,"sku":null,"price":160.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/AICustomerService_ITSMHub.png?v=1746342040","url":"https:\/\/www.itsmhub.co.uk\/products\/ai-customer-service-course-examination","provider":"ITSM Hub","version":"1.0","type":"link"}