{"product_id":"itil-experience-course-examination","title":"ITIL® Experience Course \u0026 Examination","description":"\u003cp\u003eThe ITIL Experience course is designed for leaders and professionals who want to design and manage service experiences that customers genuinely feel, and organisations can measure and improve.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eBuilding on traditional ITIL, ITIL Experience integrates human experience into the design and delivery of digital products and services. It recognises that functional success alone isn’t enough; how services are perceived, trusted, and engaged with directly shapes the value they create.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eBy bringing human emotions, behaviour, and trust together with performance, cost, and reliability, ITIL Experience provides practical guidance for embedding experience-focused thinking into everyday strategy, product development, and service management, supporting stronger business outcomes without compromising human dignity.\u003c\/p\u003e\n\u003cp\u003eITIL Foundation is a prerequisite for this ITIL Service (Version 5) course.\u003c\/p\u003e\n\u003cp\u003eITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003cdiv\u003e\n\u003ch3\u003eWhat is ITIL Version 5?\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"mso-ansi-language: EN-NZ;\"\u003eITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations,\u003cb\u003e \u003c\/b\u003eITIL has long set the standard for excellence in service management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. \u003c\/p\u003e\n\u003cp\u003eITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. \u003c\/p\u003e\n\u003cp\u003eMany organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts are what organisations build \u003c\/li\u003e\n\u003cli\u003eServices are how value is delivered and supported \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDigital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign together \u003c\/li\u003e\n\u003cli\u003eBuild and launch together \u003c\/li\u003e\n\u003cli\u003eOperate and improve together \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe result: faster delivery, fewer gaps, better experiences, stronger business outcomes. \u003c\/p\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eAbout the ITIL Experience course \u003c\/span\u003e\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cp\u003eITIL® Experience (Version 5) gives candidates practical guidance to create products and services that feel as good as they function, aligned with ITIL guidance. The qualification helps candidates align people, processes, and technology to deliver user-centric, outcome-driven experiences.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Experience enables candidates to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003eSupport strategy teams\u003c\/span\u003e by strengthening credibility and showing how human-centred approaches drive measurable goals such as return, engagement, and competitive advantage\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003eSupport product teams\u003c\/span\u003e by reducing rework through earlier understanding of user needs, so products are adopted quickly and used effectively, not just delivered to spec\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan style=\"text-decoration: underline;\"\u003eSupport service teams\u003c\/span\u003e by enabling proactive, reliable, empathic service that builds trust, prevents issues, and reduces pressure on delivery teams\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eExperience thinking helps professionals in every digital role deliver greater impact:\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eStrategy: Connect decisions to real-world outcomes; improve returns, sharpen positioning, and strengthen executive alignment\u003c\/li\u003e\n\u003cli\u003eProduct: Reduce rework and shorten time to market; improve relevance, usability, and satisfaction\u003c\/li\u003e\n\u003cli\u003eService: Build trust by treating experience as part of the service; make digital services feel more human and reduce recurring issues\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhen experience is shared and embedded across teams, not prescribed by a central function, it strengthens relationships, accelerates adoption, and improves outcomes for customers, users, and the organisation.  \u003c\/p\u003e\n\u003ch3\u003eWhat will I learn in this course? \u003c\/h3\u003e\n\u003cp\u003eAt the end of your ITIL® Experience (Version 5) course, you will be able to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eexplain core ITIL concepts from an experience management perspective\u003c\/li\u003e\n\u003cli\u003edescribe how experience influences products, services, relationships, and journeys\u003c\/li\u003e\n\u003cli\u003eexplain how experience is captured, measured, and governed\u003c\/li\u003e\n\u003cli\u003eapply experience frameworks and continual improvement to enhance experience\u003c\/li\u003e\n\u003cli\u003eexplain how AI, DevOps, and project management integrate with ITIL for value creation.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThere is an examination at the end of this course, this will test your understanding of the content. Upon passing the examination you will be awarded with the ITIL Experience (Version 5) Certification. \u003c\/p\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eWho should attend?\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eThe ITIL Experience course is for professionals who direct, develop, or deliver digital products and services, and would like to embed experience thinking in daily operations:  \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eStrategy professionals who want to strengthen their influence and credibility and show that human-centered approaches support clear business goals, such as better returns, stronger customer engagement, and competitive advantage. \u003c\/li\u003e\n\u003cli\u003eProduct professionals who are under pressure to deliver faster and with fewer revisions. They want to avoid wasted effort by better understanding user needs from the start, so that they build products that are adopted quickly and used effectively, not just ones that meet technical requirements.\u003c\/li\u003e\n\u003cli\u003eService professionals who want to move beyond reactive support. Instead of fixing problems after the fact, they want to prevent them. They want to be known for reliable, empathic service that strengthens trust with users while also reducing pressure on delivery teams.\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAre there any prerequisites for this course? \u003c\/h3\u003e\n\u003cp\u003eITIL 4 Foundation or ITIL® Foundation (Version 5) certification are valid prerequisites for the ITIL (Version 5) Advanced level qualifications. \u003c\/p\u003e\n\u003ch3\u003eWhat are the exam requirements and pass mark? \u003c\/h3\u003e\n\u003cp\u003eThe ITIL Experience (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the course syllabus, to be awarded the ITIL Experience (Version 5) qualification.\u003c\/p\u003e\n\u003cp\u003eTo be awarded the ITIL Experience qualification, you must complete the examination:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA 90-minute, 40 question, multiple-choice exam is administered by the global examination body, PeopleCert.\u003c\/li\u003e\n\u003cli\u003eThis is an ‘open book’ exam. The ITIL® Experience (Version 5) Official Book and the Scenario Booklet are allowed, but no other material is allowed\u003c\/li\u003e\n\u003cli\u003eA passing mark of 70% (28\/40) is required to receive your certificate. \u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAttending this course will prepare candidates for the examination leading to the ITIL® Experience (Version 5) Certificate.\u003c\/p\u003e\n\u003ch3\u003eHow is the exam conducted? \u003c\/h3\u003e\n\u003cp\u003eIf you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online. \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eScheduling: You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24\/7.\u003c\/li\u003e\n\u003cli\u003eBefore the exam (online proctoring): A live proctor will confirm your identity (photo ID required) using your webcam.\u003c\/li\u003e\n\u003cli\u003eDuration: The online exam duration is 90 minutes; we recommend you allow an extra 30 minutes for setup and authentication.\u003c\/li\u003e\n\u003cli\u003eRequirements: A computer, webcam, speakers, a quiet private space, and a stable internet connection. \u003c\/li\u003e\n\u003cli\u003eResults: Preliminary results are usually available immediately after you finish.\u003c\/li\u003e\n\u003cli\u003eVoucher validity: Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.\u003c\/p\u003e\n\u003ch3\u003eHow is this course delivered? \u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eVirtual Classroom\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eOur publicly scheduled courses are delivered in our virtual classroom over 3-days. These courses are scheduled approx. twice per 6 months, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eSelf-Paced Online\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eThis course will be available in our eLearning, self-paced online delivery method with access for 12-months. Please \u003ca href=\"https:\/www.itsmhub.com.au\/products\/register-your-interest\" rel=\"noopener\" target=\"_blank\"\u003eregister your interest\u003c\/a\u003e if you would like first access when this is available. \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eOnsite or Private courses\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003eBring us onsite and our facilitator can deliver training for your team at your premises. Private courses can also be conducted in our virtual classroom on dates and times that suit your teams, ideal for remote or hybrid workforces.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoBodyText\"\u003e\u003cspan style=\"mso-bookmark: how-the-course-is-delivered;\"\u003e\u003cspan style=\"mso-bookmark: onsite-or-private-courses-team-delivery;\"\u003e\u003cspan lang=\"EN-US\"\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003eRequest a quote\u003c\/a\u003e \u003c\/strong\u003eand our team will be in touch with a proposal.\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is included in your course fee? \u003c\/h3\u003e\n\u003cp\u003eOur ITIL Experience course comes with:    \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccess to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes:  \n\u003cul\u003e\n\u003cli\u003eOfficial Learner Workbook for students to download, or view on laptop or tablet devices \u003c\/li\u003e\n\u003cli\u003eOfficial ITIL practice exams \u003c\/li\u003e\n\u003cli\u003eQuick reference guide to assist with exam preparation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eITIL® Experience (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. \u003c\/li\u003e\n\u003cli\u003eThe official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   \u003c\/li\u003e\n\u003cli\u003ePost course assistance, our instructors are available after your course to support you with study or answer any questions. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan data-contrast=\"auto\"\u003eITIL Version 5 Qualification Scheme \u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\u003cstrong\u003e\u003cspan data-contrast=\"auto\"\u003e \u003c\/span\u003e\u003c\/strong\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Experience_circled_in_v5_scheme.png?v=1769664920\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  \u003c\/p\u003e\n\u003cp\u003eThere are three learning streams, each leading to a professional designation: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL Practice Manager (Version 5) \u003c\/li\u003e\n\u003cli\u003eITIL Managing Professional (Version 5)  \u003c\/li\u003e\n\u003cli\u003eITIL Strategic Leader (Version 5) \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe ITIL Experience certification is one of the 5 certifications needed to achieve ITIL Managing Professional (Version 5). The Managing Professional stream develops advanced capability in product delivery, service management, experience management, and organisational improvement. \u003c\/p\u003e\n\u003cp\u003eTo achieve this designation, candidates are required to certify with ITIL Foundation (ITIL 4 or Version 5) and the following modules: ITIL Product, ITIL Service, ITIL Experience and ITIL Transformation. \u003c\/p\u003e\n\u003ch3\u003eRegister your interest \u003c\/h3\u003e\n\u003cp\u003eJoin our waitlist so you can be first to know more and be one of the first people in the world to experience this course. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/register-your-interest\"\u003eRegister here\u003c\/a\u003e\u003c\/p\u003e\n\u003col\u003e\u003c\/ol\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":52510717083832,"sku":null,"price":1095.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITILExperiencedigitalbadge.png?v=1775527413","url":"https:\/\/www.itsmhub.co.uk\/products\/itil-experience-course-examination","provider":"ITSM Hub","version":"1.0","type":"link"}