{"product_id":"itil-transformation-course-examination","title":"ITIL® Transformation Course \u0026 Examination","description":"\u003cp\u003eThe ITIL Transformation provides practical, scalable guidance for embedding, sustaining, and optimising change across products and services. The course equips candidates with guidance to transform the way organisations work by balancing governance, execution, and continual learning. Aligned with ITIL guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.\u003c\/p\u003e\n\u003cp\u003eITIL Transformation goes beyond routine improvement, moving an organisation or a significant part of it, to a new state through coordinated change across multiple dependencies. It varies in its scale, scope, cost and risk. It requires coordinated change across many dependencies and may involve considerable uncertainty. You’ll learn how to identify the best-fitting approach for carrying out and supporting a transformation with an effective set of tools and techniques.\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003eThe ITIL Transformation is a core module in the ITIL (Version 5) qualification scheme. It is required for the Practice Manager, Managing Professional, and Strategic Leader designations. The ITIL Transformation course\/exam only needs to be taken once, and the achievement applies across all designations. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Foundation is a prerequisite for this ITIL Service (Version 5) course.\u003c\/p\u003e\n\u003cp\u003eITSM Hub provide multiple delivery methods and course options. If you have a team or would like a quote, you can request this \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\"\u003ehere\u003c\/a\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is ITIL Version 5?\u003c\/h3\u003e\n\u003cdiv\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"mso-ansi-language: EN-NZ;\"\u003eITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations,\u003cb\u003e \u003c\/b\u003eITIL has long set the standard for excellence in service management.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. \u003c\/p\u003e\n\u003cp\u003eITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. \u003c\/p\u003e\n\u003cp\u003eMany organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProducts are what organisations build \u003c\/li\u003e\n\u003cli\u003eServices are how value is delivered and supported \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eDigital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign together \u003c\/li\u003e\n\u003cli\u003eBuild and launch together \u003c\/li\u003e\n\u003cli\u003eOperate and improve together \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe result: faster delivery, fewer gaps, better experiences, stronger business outcomes. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eAbout the ITIL Transformation Course\u003c\/h3\u003e\n\u003cp\u003eOrganisations constantly change and they constantly change the way they use and manage technology. This constant state of change requires the ability to identify, implement and sustain improvements to the organisation’s governance and management system. To support organisations in this continuing transformation, ITIL Transformation provides a practical and adaptable framework for organisational transformations, ranging from relatively small initiatives to major change programmes, enriched with step-by-step recommendations and a range of tools and methods. It is applicable to any version of ITIL guidance and compatible with other bodies of knowledge organisations use in their digital transformation journey.\u003c\/p\u003e\n\u003cp\u003eUnderstanding transformation complexity helps explain why different contexts require different methods; predictable contexts allow detailed planning while unpredictable ones require adaptive approaches. Transformation work is structured into four interconnected layers: governance, positioning, execution and learning, which together connect strategic direction, contextual understanding, implementation and continual improvement. ITIL Transformation guidance is applicable and relevant to organisations following ITIL and other frameworks, bodies of knowledge and models. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eThe practical in-depth techniques learned through ITIL Transformation allow organisations that follow internal or external requirements to significantly improve how they create, deliver and manage digital products and services. Practical support is provided for building, enabling, and leveraging the capabilities needed for successful transformations. This guidance helps candidates to:\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEnsure managerial and governance capabilities are fit for purpose and support the organisation’s desired ways of working.\u003c\/li\u003e\n\u003cli\u003eFormalise and streamline existing organisational capabilities with added clarity on accountabilities and responsibilities.\u003c\/li\u003e\n\u003cli\u003eSignificantly improve the performance of one or several parts of the value system, for example a specific practice or use of tools, while considering all Four Dimensions.\u003c\/li\u003e\n\u003cli\u003eSignificantly improve the performance of the whole value system, spanning several parts of the ITIL VS and supporting collaboration efforts across stakeholders\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eWhat will I learn in this course? \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eAt the end of your ITIL® Transformation (Version 5) course, you will be able to:\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eexplain core ITIL concepts and how they support transformation\u003c\/li\u003e\n\u003cli\u003edescribe transformation layers, stages, patterns, and contexts\u003c\/li\u003e\n\u003cli\u003eexplain how tools, methods, governance models, and measurements are used in transformation\u003c\/li\u003e\n\u003cli\u003edescribe how AI, DevOps, and project management integrate with ITIL to enable effective transformation and delivery\u003c\/li\u003e\n\u003cli\u003eexplain how lessons learned are incorporated into continual improvement within the ITIL Value System (ITIL VS).\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eWho should attend? \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eITIL® Transformation is designed for anyone working in service management, digital products and service management:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSponsors and owners of transformation initiatives, responsible for leading change\u003c\/li\u003e\n\u003cli\u003eProfessionals involved in delivering transformation work, to understand what needs to be done\u003c\/li\u003e\n\u003cli\u003eProfessionals impacted by transformation, to understand the support and engagement they can expect\u003c\/li\u003e\n\u003cli\u003eConsultants supporting organisations through transformation initiatives\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIt is also the transition pathway for the following designations;  \u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL 4 Strategic Leaders to become an ITIL Strategic Leader (Version 5).\u003c\/li\u003e\n\u003cli\u003eITIL 4 Practice Managers to become an ITIL Practice Manager (Version 5).\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAre there any prerequisites for this course? \u003c\/h3\u003e\n\u003cp\u003eITIL 4 Foundation or ITIL® Foundation (Version 5) certification are valid prerequisites for the ITIL (Version 5) Advanced level qualifications. \u003c\/p\u003e\n\u003ch3\u003e\u003cspan data-contrast=\"auto\"\u003eWhat are the exam requirements and pass mark? \u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eThe ITIL Transformation (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the course syllabus, to be awarded the ITIL Transformation (Version 5) qualification.\u003c\/p\u003e\n\u003cp\u003eTo be awarded the ITIL Transformation qualification, you must complete the examination:\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eA 90-minute, 40 question, multiple-choice exam is administered by the global examination body, PeopleCert.\u003c\/li\u003e\n\u003cli\u003eThis is an ‘open book’ exam. The ITIL® Transformation (Version 5) Official Book and the Scenario Booklet are allowed, but no other material is allowed\u003c\/li\u003e\n\u003cli\u003eThe passing mark required to receive your certificate to tbc. \u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAttending this course will prepare candidates for the examination leading to the ITIL® Transformation (Version 5) Certificate.\u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eHow is the exam conducted? \u003c\/h3\u003e\n\u003cp\u003eIf you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online. \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eScheduling: You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24\/7.\u003c\/li\u003e\n\u003cli\u003eBefore the exam (online proctoring): A live proctor will confirm your identity (photo ID required) using your webcam.\u003c\/li\u003e\n\u003cli\u003eDuration: The online exam duration is 90 minutes; we recommend you allow an extra 30 minutes for setup and authentication.\u003c\/li\u003e\n\u003cli\u003eRequirements: A computer, webcam, speakers, a quiet private space, and a stable internet connection. \u003c\/li\u003e\n\u003cli\u003eResults: Preliminary results are usually available immediately after you finish.\u003c\/li\u003e\n\u003cli\u003eVoucher validity: Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWe provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.\u003c\/p\u003e\n\u003ch3\u003eHow is this course delivered? \u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eVirtual Classroom\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eOur publicly scheduled courses are delivered in our virtual classroom over 3-days. These courses are scheduled approx. twice per 6 months, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eSelf-Paced Online\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eThis course will be available in our eLearning, self-paced online delivery method with access for 12-months. Please \u003ca href=\"https:\/www.itsmhub.com.au\/products\/register-your-interest\" rel=\"noopener\" target=\"_blank\"\u003eregister your interest\u003c\/a\u003e if you would like first access when this is available. \u003cbr\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eOnsite or Private courses\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003eBring us onsite, our facilitator can come to you and we can deliver courses for your team at your premises. Private courses can also be conducted in our virtual classroom on dates and times that suit your teams. This is a great option if you have a remote or hybrid workforce. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/itsm-onsite-training\" rel=\"noopener\" target=\"_blank\"\u003eRequest a quote\u003c\/a\u003e and our team will be in touch and provide you with a proposal. \u003cbr\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat is included in your course fee? \u003cspan data-contrast=\"auto\"\u003e \u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp\u003eOur ITIL Transformation course comes with:    \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccess to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes:  \n\u003cul\u003e\n\u003cli\u003eOfficial Learner Workbook for students to download, or view on laptop or tablet devices \u003c\/li\u003e\n\u003cli\u003eOfficial ITIL practice exams \u003c\/li\u003e\n\u003cli\u003eQuick reference guide to assist with exam preparation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eITIL® Transformation (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. \u003c\/li\u003e\n\u003cli\u003eThe official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   \u003c\/li\u003e\n\u003cli\u003ePost course assistance, our instructors are available after your course to support you with study or answer any questions. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\n\u003cspan data-contrast=\"auto\"\u003eITIL Version 5 Qualification Scheme \u003c\/span\u003e\u003cspan data-ccp-props='{\"335559739\":240}'\u003e \u003c\/span\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/Transformation_circled_in_v5_scheme.png?v=1769665198\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  \u003c\/p\u003e\n\u003cp\u003eThere are three learning streams, each leading to a professional designation: \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL Practice Manager (Version 5) \u003c\/li\u003e\n\u003cli\u003eITIL Managing Professional (Version 5)  \u003c\/li\u003e\n\u003cli\u003eITIL Strategic Leader (Version 5) \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eTo achieve ITIL Master, you must achieve all 3 ITIL (Version 5) Designations. \u003c\/p\u003e\n\u003ch3\u003eRegister your interest \u003c\/h3\u003e\n\u003cp\u003eJoin our waitlist so you can be first to know more and be one of the first people in the world to experience this course. \u003ca href=\"https:\/\/www.itsmhub.com.au\/products\/register-your-interest\"\u003eRegister here\u003c\/a\u003e\u003c\/p\u003e\n\u003col\u003e\u003c\/ol\u003e\n\u003c\/div\u003e\n\u003cul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e","brand":"ITIL","offers":[{"title":"Default Title","offer_id":52510600626360,"sku":null,"price":1095.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0586\/6291\/2184\/files\/ITIL_Version5_Transformation_1.png?v=1774497869","url":"https:\/\/www.itsmhub.co.uk\/products\/itil-transformation-course-examination","provider":"ITSM Hub","version":"1.0","type":"link"}