ITIL® Version 5

Step into the future of service management with ITIL (Version 5), the most sophisticated version of the world’s trusted set of guidelines for managing IT services.
Designed for today’s digital-first, AI-enabled organisations, the ITIL (Version 5) certification connects strategy, delivery, operations, customer experience and governance into a single end-to-end lifecycle. It is a practical, role-aligned system that empowers teams to create measurable outcomes while keeping business objectives and customer experience in sync.
At ITSM, we bring the new ITIL to life with PeopleCert-Accredited Training and customisable learning pathways. Choose from instructor-led courses, self-paced online learning, or bespoke on-site programs designed to suit every member of your IT department.

Why ITIL (Version 5) Matters

In an era where technology evolves at lightning speed and customer expectations rise daily, organisations need a unified approach that supports rapid, reliable and measurable delivery. Enter, ITIL (Version 5).

The certification empowers teams to anticipate developments and create a seamless, unified approach.

Adopt a single lifecycle: From strategy to operations, connect all aspects of digital product and service management to achieve faster value creation.
Modernise without losing legacy value: Transition from ITIL V3 or ITIL 4 smoothly, retaining proven practices while embracing AI-driven, agile ways of working.
Focus on outcomes, not processes: Align business goals with customer experience so every initiative delivers visible impact.

Which ITIL (Version 5) Certification do I Need?

If you’re new to ITIL, the Foundation Course & Examination is a comprehensive certification that will help you gain knowledge and confidence in managing digital products.

If you’re already certified in ITIL v3 or ITIL 4, you can choose the ITIL Foundation Bridge Course & Examination. This one-day course is a cost-effective route to upgrade your credentials to include the latest version, without repeating what you already know.

Module	Delivery	Duration (on site)	Examination Included?
ITIL Foundation (Version 5)	On-site, virtual, self-paced	2 days	Yes
ITIL Foundation Bridge	On-site, virtual	1 Day	Yes
Specialist (Product, Experience, Service, Strategy, Transformation, AI Governance)	On-site, virtual, self-paced	3 Days	Yes
Advanced Modules (Practice Manager, Managing Professional, Strategic Leader)	Virtual, self-paced	3 Days	Yes

A Complete Pathway for Modern Service Leadership

ITIL (Version 5) establishes a shared language and unified lifecycle for digital services.

From here, participants can take advanced modules to specialise as Practice Manager, Managing Professional or Strategic Leader to continue developing skills.

Module	Who Is It For?	What Does It Lead To?
ITIL (Version 5) Foundation Course & Examination	Anyone without pre-existing ITIL certification	ITIL (Version 5) certification
ITIL Foundation Bridge Course & Examination	Anyone with pre-existing ITIL 4 certification	ITIL (Version 5) certification
ITIL 4 Advanced Models	Anyone with pre-existing ITIL 4 certification	ITIL 4 Specialist certification
All Streams	Anyone who can complete all specialist pathways	ITIL Master – the pinnacle of digital service mastery

Whether your goal is to uplift team capability, modernise ITIL practices or gain strategic influence, the latest version offers an adaptable pathway.

Learn online, join our sessions, or bring our expert trainers on-site. Together, we can find an approach that suits your rhythm.

Not sure which best suits your team? Read our guide to determine whether self-paced learning is right for you, or contact us to design a bespoke program.

FAQs

What is the current version of ITIL?

The most current version of ITIL is ITIL (Version 5).

How much does ITIL Version 5 certification cost?

The ITIl (Version 5) Foundation certification cost starts at GBP £775 for the self-paced online foundation course and examination.

Request a quote from our team to discuss bundles and pricing for your organisation.

What is the difference between ITIL 4 and ITIL Version 5?

The main difference between ITIL 4 and ITIL (Version 5) is that ITIL 4 focuses primarily on managing IT services, optimising operational workflows and aligning service delivery. Version 5 expands the framework to include:

Holistic Digital Product and Service Management
Artificial Intelligence
Experience design
Streamlined role-based certifications

I'm already ITIL 4 certified. Do I need to start again?

No, you do not need to start again. Your existing ITIL 4 certification counts as a prerequisite for additional courses, and you can take the Bridge Course & Examination.

Which ITIL Version 5 course should I start with?

You can choose a course based on your existing ITIL certification:

New to ITIL: start with the ITIL (Version 5) Foundation Course
Already certified: opt for the Bridge Course

Is the exam included in the course price?

Yes, where specified, the examination is included in the course price.

Adopt a single lifecycle: From strategy to operations, connect all aspects of digital product and service management to achieve faster value creation.
Modernise without losing legacy value: Transition from ITIL v3 smoothly, retaining proven practices while embracing AI-driven, agile ways of working.
Focus on outcomes, not processes: Align business goals with customer experience so every initiative delivers visible impact.

New to ITIL? Start where your role lives and gain practical skills in service, product, experience, strategy, or transformation. Already certified in ITIL v3 or ITIL 4?

The new ITIL allows you to expand your expertise, translating existing knowledge into measurable results.

For more insight, see our guide on how certifications can enhance your career.

A Complete Pathway for Modern Service Leadership

ITIL Foundation (Version 5) establishes a shared language and unified lifecycle for digital services, while advanced modules allow you to specialise as a Practice Manager, Managing Professional, or Strategic Leader. AI Governance (the innovative extension module) teaches your team to adopt AI responsibly and ethically. Complete all streams, and you achieve ITIL Master, the pinnacle of digital service mastery.

Whether your goal is to uplift team capability, modernise ITIL practices, or gain strategic influence, ITIL (Version 5) offers an adaptable pathway. Learn online, join our campus sessions across Melbourne, Sydney, Canberra, or bring our expert trainers onsite.

Request a quote for onsite training or contact us to design your journey.

Transform Value Delivery with ITIL (Version 5)

Optimise the way your organisation creates and captures value with ITIL (Version 5) as the backbone of a smarter operating model. Built for leaders who demand both vision and verifiable results, the new ITIL integrates strategy with execution, modernisation with operational steadiness, and human-centred experience with measurable business outcomes.

Partner with ITSM Hub to select the learning pathway that fits your rhythm: instructor-led classroom sessions, immersive onsite workshops, or flexible self-paced study.

Not sure which suits your team? Read our guide to determine whether self-paced learning is right for you, or contact us to design a bespoke program.

The ITIL Version 5 Qualification Scheme

Nine core modules, one extension module and three professional designations. Select any step to see what it covers, where it sits in your journey and how to book.

Designation

Certification

Practice Manager pathway

One of three

Managing Professional pathway

Strategic Leader pathway

Extension module

Certification

What you will cover

Where it sits

Prerequisite

Already certified in ITIL 4?Your certifications keep their value. Use a transition module to upgrade without repeating what you already know.

ITIL Foundation Bridge Managing Professional Transition

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ITIL® Version 5

16 ITIL® Version 5 courses

ITIL® Foundation (Version 5) Course & Examination

ITIL® Foundation Bridge Course & Examination

ITIL® Product Course & Examination

ITIL® Service Course & Examination

ITIL® Experience Course & Examination

ITIL® Strategy Course & Examination

ITIL® Transformation Course & Examination

ITIL® AI Governance Course & Examination

ITIL® 4 Specialist: Monitor, Support & Fulfil Course & Examination

ITIL® 4 Specialist: Plan, Implement & Control Course & Examination

ITIL® 4 Specialist: Collaborate, Assure and Improve Course & Examination

ITIL® Managing Professional Transition (Version 5) Course & Examination

ITIL® (Version 5) Strategic Leader Certification Bundle

ITIL® (Version 5) Managing Professional Certification Bundle

ITIL® (Version 5) Practice Manager Certification Bundle

Why ITIL (Version 5) Matters

Which ITIL (Version 5) Certification do I Need?

A Complete Pathway for Modern Service Leadership