ITIL® Version 5

ITIL® (Version 5) Certification Courses United Kingdom

ITIL® (Version 5) is the next evolution of the world’s most trusted best-practice framework for digital products and services. It provides practical, proven guidance to connect strategy, delivery, operations, customer experience, and governance in one end-to-end lifecycle, built for today’s digital-first, AI-driven organisations.

As customer expectations rise and technology changes faster than ever, organisations need to design, build, run, and continually improve digital products and services as one connected system. Leaders and practitioners need role-relevant skills that translate into measurable outcomes, not just theory.

ITIL (Version 5) puts outcomes and experience at the centre, aligning business and technology through a shared model that supports modern ways of working (including Agile and DevOps). It’s designed to be adaptable and compatible with previous ITIL practices, so organisations can build on existing capability while evolving how they deliver value.

ITSM Hub will offer the ITIL (Version 5) course suite as it becomes available. ITIL Foundation available from 12 February 2026, with the remaining courses scheduled through the first half of 2026. These courses have options to support different roles across IT, product, experience, and business leadership. We’ll deliver training through a public course schedule and self-paced online eLearning. If you have a team to upskill, bring us onsite. Our expert trainer can join you and your team at your place to deliver the latest ITIL (Version 5) courses, a great reason to bring everyone together.  

ITSM Hub has campuses in Melbourne, Canberra, Sydney, and other major cities throughout Australia. We deliver ITIL training online and onsite (we come to you), so your teams leave equipped to apply ITIL (Version 5) in real-world environments.

Need to uplift your team’s knowledge and capability? Talk to us to discuss the right pathway and delivery option.

Why organisations should consider ITIL Version 5

• Adopt one end-to-end lifecycle: Use a single lifecycle for digital products and services that connects strategy to delivery, supporting faster value creation and clearer results.
• Modernise ITIL v3 without losing what works: If you are still utilising ITIL v3, you can evolve the proven v3 processes into one digital lifecycle that links operational reliability with transformation and growth.
• Turn ITIL 4 Foundation into an operating model: Build from ITIL 4 Foundation to an operations model that connects strategy, delivery, and experience to measurable business outcomes.
• Connect business goals to customer outcomes: Apply a proven lifecycle that aligns organisational objectives with the outcomes customers actually experience.

Why professionals should certify in ITIL Version 5

• If you’re new to ITIL: Start where your role lives. ITIL (Version 5) offers clear, role-based pathways to build modern digital and service capabilities that help you stand out with courses for service, product, experience, strategy and transformation. 
• If you’re ITIL v3 certified: Bring your v3 strengths into the digital era with an evolved lifecycle that integrates product, service, and experience management.
• If you’re ITIL 4 certified: Turn what you already know into visible results through practical, role-based pathways that show exactly how to adopt and adapt ITIL in modern, AI-enabled work.

How ITIL training can help your organisation grow

ITIL training helps organisations create a consistent, practical approach to improving how digital products and services are planned, delivered, operated, and governed. Done well, it supports:

• Clearer alignment between business priorities and technology delivery
• Better cross-team collaboration and fewer handoffs
• Stronger governance and decision-making in fast-moving environments
• Improved customer and employee experience
• More measurable outcomes from service and product investments

ITSM Hub instructors are experienced practitioners who focus on real-world application. We can help your organisation understand how ITIL (Version 5) fits your context, and how to translate the guidance into day-to-day ways of working.

Who should enrol in ITIL certification?

ITIL (Version 5) training is relevant for people involved in designing, delivering, operating, improving, or governing digital products and services, including:

• IT and business leaders
• Service management and service delivery professionals
• Product and platform leaders
• Experience, customer, and operational leaders
• Department heads and transformation leads

If you’re looking to build a shared language across teams, improve outcomes, and modernise how value is delivered through digital products and services, ITIL (Version 5) provides a practical pathway to get there.

ITIL (Version 5) Qualification Scheme

The ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course and the certification is a pre-requisite for the eight advanced modules. 

There are three learning streams, each leading to a professional designation:

• ITIL Practice Manager (Version 5)
• ITIL Managing Professional (Version 5) 
• ITIL Strategic Leader (Version 5)

Completing the modules within each stream, corresponds to achieving the designation. Professionals who complete all three designations are awarded the highest level of recognition: ITIL Master. 

ITIL Foundation (Version 5)

ITIL Foundation is the entry point for all learners. It introduces the shared language, core concepts, and unified lifecycle for managing digital products and services. It establishes a foundational understanding of value creation, collaboration, governance, and continual improvement.

ITIL Practice Manager (Version 5)

To earn the Practice Manager designation, candidates complete ITIL Foundation and choose one Practice Specialisation Module. Each specialisation includes five defined practices.

Monitor, Support and Fulfil (MSF)

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring and Event Management

Plan, Implement and Control (PIC)

• Change Enablement
• Deployment Management
• Release Management
• Service Configuration Management
• IT Asset Management

Collaborate, Assure and Improve (CAI)

• Relationship Management
• Supplier Management
• Service Level Management
• Continual Improvement
• Information Security Management

ITIL Managing Professional (Version 5)

The Managing Professional designation requires completion of ITIL Foundation and the following modules: ITIL Product, ITIL Service, ITIL Experience, and ITIL Transformation. This stream develops advanced capability in product delivery, service management, experience management, and organisational improvement.

ITIL Strategic Leader (Version 5)

The Strategic Leader designation requires completion of ITIL Foundation, ITIL Strategy, and ITIL Transformation. This stream focuses on the alignment of digital strategy, governance, investment, and leadership within the modern enterprise.

ITIL Transformation (Version 5)

ITIL Transformation is a core module in the ITIL (Version 5) qualification scheme. It is required for the Practice Manager, Managing Professional, and Strategic Leader designations. This module equips professionals to design, plan, and manage improvements across the service value system. ITIL Transformation only needs to be taken once, and the achievement applies across all designations.

ITIL AI Governance (Extension Module)

AI Governance is the extension module within the ITIL (Version 5) qualification scheme. It focuses on responsible, ethical, and compliant adoption of artificial intelligence. The module addresses risk management, transparency, accountability, and regulatory considerations. The previous ITIL 4 extension modules are not included in the ITIL (Version 5) scheme.

ITIL Master

ITIL Master is the highest designation within ITIL (Version 5). It is awarded to professionals who successfully complete the Practice Manager, Managing Professional, and Strategic Leader designations. ITIL Master recognises deep expertise and the ability to adopt and adapt ITIL in complex and diverse real-world environments, positioning professionals as strategic contributors to digital transformation.