Resources

What Senior Business Analysts do when the problem isn’t clear (and How Design Thinking helps)
Senior business analysts are often asked to lead when the problem isn’t clear. Stakeholders disagree, constraints are hidden, and the real issue hasn’t been defined yet. Design thinking provides a ...

Change Management Certification: Career Accelerator in 2026
Build credibility, influence and career resilience with change management certification. Learn why this certification matters in 2026.

Leadership Development for Organisations: What “Good” Looks Like
Build leadership capability across executives, senior and mid-level leaders with a scalable, measurable program designed for any size organisation.

The Role of IT Management Training in IT Resilience, Agility, and Team Career Development
In today’s fast-moving business environment, IT teams face relentless pressure to deliver results while navigating constant change, new technologies, and emerging threats. For many organisations,...

Navigating the New ITAM Landscape: Why Certification is Essential in a Cloud-First World
In today’s rapidly evolving digital landscape, the shift from traditional on-premise solutions to subscription-based cloud services has transformed how organisations manage their IT assets. On the ...

Mastering the Human Element: Why BRMs Must Build Deep Interpersonal Expertise
Ever wonder what separates a good Business Relationship Manager (BRM) from a truly great one? Sure, technical know-how and business savvy matter, but in today’s ever-evolving business landscape, it...

Why Soft Skills are the Future: Building a Future-Ready Workforce through Essential Leadership Capabilities
Gone are the days when technical know-how alone guaranteed career success. In today’s rapidly changing world of work, it’s not just what you know—it’s how you think, connect, and adapt that makes a...

Bringing BRM into Your BA Practice: Elevate How You Influence and Deliver Value
Ever feel like you’re nailing your Business Analyst (BA) responsibilities but still hitting an invisible ceiling? You’re not alone. Many seasoned BAs find themselves in a spot where their skills ar...

Case Study
Vodafone: Establishing a Global Service Management (GSM) function
In today's fast-paced digital landscape, mastering Service Management is crucial for organisations striving to maintain a competitive edge. Vodafone's strategic overhaul of its Service Management F...


