ITIL® 4 Foundation Course & Examination

Our ITIL 4 Foundation course is delivered in our virtual classroom over 2-days. Our instructors are ITIL experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. 

Our course will prepare you for the examination leading to the ITIL 4 Foundation Certificate from PeopleCert. Review and download the ITIL 4 Foundation Candidate Syllabus here.

Course inclusions:

• ITSM Hub's accredited course materials, resources and study guide
• Two sample exams - interactive exams and PDF versions
• ITIL 4 Foundation online examination voucher from PeopleCert
• A Take2 exam re-sit, becomes available if you miss out on passing your exam
• ITIL 4 Foundation official publication from PeopleCert, available as an eBook
• PeopleCert official course materials 
  
• Our courses are delivered by our industry expert facilitators

Register today. Our public course dates are scheduled regularly, date options above. Have a team to train or the date doesn't suit, please get in touch via Request a quote!

ITIL 4 Foundation | Course Overview

ITIL 4 Foundation is an introduction to ITIL 4 and enables candidates to look at IT service management through a brand new end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Learning Outcomes

At the end of your ITIL 4 Foundation course, candidates will have an understanding of the following:

• High level overview of the ITIL 4 Service Value System
• The seven Guiding Principles of ITIL 4
• ITIL’s new Service Value Chain
• The four dimensions of Service Management
• The 34 ITIL practices, with a focus on 15 of these
• Key concepts from Lean IT, Agile, DevOps, and Organisational Change Management, and why these are important to deliver business value

Who should attend

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites. Work experience in IT services is recommended.

ITIL 4 Foundation Exam & Certification

This course prepares participants for the examination leading to the ITIL 4 Foundation Certificate. A 60-minute, 40 question, multiple-choice exam is administered by an independent examination body, PeopleCert. A passing mark of 65% is required to receive your certificate.

The exam is provided as an online examination voucher, upon completing your course you will receive an email from PeopleCert with information on how to register and schedule your exam. The examination is 60 minutes, please allow for an additional 30 minutes for set up and authentication. You will require a photo identification, quiet space, webcam, speakers and a reliable internet connection.

The exam schedule is available 24/7 so you can sit your exam at a time that suits you. Your voucher will be valid for 12 months, we do recommend you complete your examination as close to the course date as you can – this is when the information is fresh and relevant.

ITIL 4 Foundation | Course Material & Inclusions

• This course comes with access to our e-materials. This includes: 
  • Course workbooks/slideshow for students to download, or view on laptop or tablet devices 
  • Official PeopleCert ITIL practice exams 
  • Course reference and exam guidance materials 
  • Comprehensive study guide to assist with exam preparation 
• 1 x ITIL 4 Foundation online exam voucher, provided by PeopleCert - the global examination provider. Valid for 12-months from date of issue.
• A Take2 exam re-sit. If you miss out on passing your certification the first time, the re-sit will be activated.
• The official ITIL 4 publication is included as an eBook, this is available within your PeopleCert portal.
• In addition to ITSM Hub materials, we include the PeopleCert course materials. These are available via the PeopleCert portal. 
• Post course assistance, our instructors are available after your course to support you with study or answer any questions. 

SFIA Skills & Industry Accreditation

You will attain 12 professional development units (PDU's) for Project Managers

This course enables participants to develop their knowledge and proficiency in the following Skills Framework for the Information Age (SFIA®) professional skills:

• CHMG: Change Control
• USUP: Incident Management
• PBMG: Problem Management
• ITOP: IT Infrastructure
• SLMO: Service Level Management

This list gives the core SFIA skills covered by the course. Elements relevant to other SFIA skills may also be included to a lesser depth. Proficiency in a SFIA skill is measured by performance assessment and is achieved through actual substantial use of that skill in a real-world situation over some time. In course assignments and exercises undertaken through a course can demonstrate elements of the relevant skills which can then be further developed back in the workplace.  Acquiring new skills and building on existing skills, ideally occurs within the context of an agreed development plan for each person that ensures that their personal circumstances, strengths and development needs are met.