ITIL® Strategy Course & Examination

ITIL is the Global Best Practice framework for Digital Product and Service Management. Adopted by over 3M professionals worldwide, powering 82% of the Fortune 500, and built on the trust of over 50,000 organisations, ITIL has long set the standard for excellence in service management.

ITIL Version 5 is an evolution of ITL 4. It goes beyond ITSM - as IT roles move to the front lines of the business, it’s relevant wherever digital products and services create value. ITIL (Version 5) is the next evolution of the world’s most trusted management framework. It’s designed for AI-driven, digital-first organisations and expands ITIL from service management to full digital product and service management. 

ITIL (Version 5) guides organisations in managing digital products, services, customer experience and end-to-end digital operations in a structured and future-ready way. 

Many organisations manage products and services separately, creating gaps in delivery, reliability and customer experience. In reality Product and Services are the same side of the coin: 

• Products are what organisations build 
• Services are how value is delivered and supported 

Digital products and services are two sides of one solution. ITIL (Version 5) unifies them into one lifecycle so teams can: 

• Design together 
• Build and launch together 
• Operate and improve together 

The result: faster delivery, fewer gaps, better experiences, stronger business outcomes. 

Whether amid uncertainty and disruption or in stable environments, strategy matters because it offers organisations clarity of purpose and direction. Without strategy, decisions become fragmented, resources are dispersed, and opportunities for value creation are missed. A well-formed strategy connects vision with execution by defining not only where an organisation intends to go but also how it will allocate resources, manage risks, and build capabilities to get there. In this sense, strategy is not simply a plan or a document; it is the ongoing discipline of aligning organisational ambition and capabilities with contextual realities.

Strategy enables organisations to prioritise among competing demands, decide which opportunities to pursue and which to set aside, and establish governance structures that balance short-term performance with long-term sustainability. By doing so, strategy becomes the mechanism through which organisations navigate change, coordinate actions across functions, and create coherence in pursuit of shared objectives.

ITIL Strategy is the organisational capability to define, direct and sustain value creation in dynamic environments. It translates strategic intent into actionable, sustainable change, supports evidence-based decision-making, balances ambition with operational capacity, and maintains relevance through continual learning and adaptation across the service lifecycle.

The ITIL Strategy course equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

The ITIL Strategy course helps organisations align technology, investment and execution with business strategy. The course provides organisations with a structured approach for development and implementation of an effective and sustainable digital strategy. It helps ensure organisations invest their resources wisely; create, manage, and deliver optimal products and services; and provide great experience for customers, users, and other stakeholders. It supports confident decision-making in complex, fast-changing environments.

This guidance helps candidates and organisations to:

• Ensure strategic capabilities are fit for purpose and support the organisation’s vision and mission
• Formalise and develop existing strategic capabilities with clearer governance and communication
• Improves the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management
• Provides clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.  

What will I learn in this course?

At the end of your ITIL® Strategy (Version 5) course, you will be able to. 

• Remember core ITIL concepts such as the ITIL Guiding Principles, products and services, the ITIL Product and Service Lifecycle, the ITIL Four Dimensions, and the ITIL Value System
• Describe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
• Identify strategic considerations across organisations and people, partners and suppliers, information and technology, and value streams and processes
• Explain the ITIL Strategy Management Model and its two cycles: strategy development and strategy implementation
• Understand how ITIL integrates with DevOps and PRINCE2.
  

Who should attend? 

ITIL® Strategy is designed for:

• Leaders with strategic responsibility at all levels of the organization. Examples include Chief Information Officer, Chief Digital Officer, IT Director, Chief Product Officer, Digital Transformation Manager, Chief Technical Officer.
• Team members with tactical responsibility to implement strategy. Examples include Service Owner, Practice Owner/Lead.
• Team members with operational responsibility to support strategy. Examples include Programme Manager, Product Manager/Owner, Enterprise Architect, IT Project.

Are there any prerequisites for this course? 

ITIL 4 Foundation or ITIL® Foundation (Version 5) certification are valid prerequisites for the ITIL (Version 5) Advanced level qualifications. 

What are the exam requirements and pass mark? 

The ITIL Strategy (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the course syllabus, to be awarded the ITIL Strategy (Version 5) qualification.

To be awarded the ITIL Strategy qualification, you must complete the examination:

• A 90-minute, 40 question, multiple-choice exam is administered by the global examination body, PeopleCert.
• This is an ‘open book’ exam. The ITIL® Strategy (Version 5) Official Book and the Scenario Booklet are allowed, but no other material is allowed
• The passing mark required to receive your certificate to tbc. 
  

Attending this course will prepare candidates for the examination leading to the ITIL® Strategy (Version 5) Certificate.

How is the exam conducted? 

If you attend a virtual classroom course with us, you will be provided an online exam voucher on the first day of your course. You’ll receive an email from PeopleCert with instructions on how to register and book your exam online. 

• Scheduling: You can book your exam on the PeopleCert website, at a time that suits you. The schedule is available 24/7.
• Before the exam (online proctoring): A live proctor will confirm your identity (photo ID required) using your webcam.
• Duration: The online exam duration is 90 minutes; we recommend you allow an extra 30 minutes for setup and authentication.
• Requirements: A computer, webcam, speakers, a quiet private space, and a stable internet connection. 
• Results: Preliminary results are usually available immediately after you finish.
• Voucher validity: Your exam voucher is valid for 12 months, but we recommend sitting the exam as soon as possible after the course while the content is fresh.

We provide more comprehensive information and guidance on the exam requirements in our learning portal. Your instructor will also provide information during your course.

How is this course delivered? 

Virtual Classroom
Our publicly scheduled courses are delivered in our virtual classroom over 3-days. These courses are scheduled approx. twice per 6 months, across multiple time zones. Our instructors are experts who are able to bring the ITIL concepts to life, providing real-world examples and relevance to your role. 

Self-Paced Online
This course will be available in our eLearning, self-paced online delivery method with access for 12-months. Please register your interest if you would like first access when this is available. 

Onsite or Private courses
Bring us onsite, our facilitator can come to you and we can deliver courses for your team at your premises. Private courses can also be conducted in our virtual classroom on dates and times that suit your teams. This is a great option if you have a remote or hybrid workforce. Request a quote and our team will be in touch and provide you with a proposal. 

What is included in your course fee? 

Our ITIL Strategy course comes with:    

• Access to PeopleCert official training e-materials, these are available through our ITSM Hub learning portal. The Learner Kit includes:  
  • Official Learner Workbook for students to download, or view on laptop or tablet devices 
  • Official ITIL practice exams 
  • Quick reference guide to assist with exam preparation
• ITIL® Strategy (Version 5) online exam voucher from PeopleCert, this is valid for 12-months from the date of issue. Please see exam section for requirements. 
• The official ITIL publication as an eBook, accessible through the PeopleCert exam portal.   
• Post course assistance, our instructors are available after your course to support you with study or answer any questions. 

ITIL Version 5 Qualification Scheme  

The ITIL (Version 5) qualification scheme has nine core modules and one extension module. ITIL Foundation is the beginning course, and the certification is a pre-requisite for the eight advanced modules.  

There are three learning streams, each leading to a professional designation: 

• ITIL Practice Manager (Version 5) 
• ITIL Managing Professional (Version 5)  
• ITIL Strategic Leader (Version 5) 

The ITIL Strategy certification is one of the 3 certifications needed to achieve ITIL Strategic Leader (Version 5). The Strategic Leader stream focuses on the alignment of digital strategy, governance, investment and leadership within the modern enterprise. 

To achieve this designation, candidates are required to certify with ITIL Foundation (ITIL 4 or Version 5) and the following modules: ITIL Strategy and ITIL Transformation. 

Register your interest

Join our waitlist so you can be first to know more and be one of the first people in the world to experience this course. Register here